Customer Care Coordinator

Job Description

Job Description

Job Position: Customer Care Coordinator (CCC) Reports to: Clinic Director and Chief Clinical Officer Full-time or Part-time: Full-time

Job Description:

Create a “wow” experience for every customer daily. The goal of this position is to provide an exceptional customer experience through elite customer service with professionalism and personalization. The person must be friendly, respectful, and interactive with customers, doctors, nurses, case workers, insurance representatives and billing agents. They will represent the Dynamix brand and assist the clinic by helping promote the Dynamix brand at all times. Accountability: Engage with customer upon entering the clinic with direct eye contact and conversation

Answer the phone promptly and with a smile

Call to schedule new patients and re-visits to ensure prescribed frequency using cluster booking

Send a request to insurance center for verification/authorization through G-drive Referral Status Spreadsheet

Check patient in Prompt on arrival and collect patient payment

Balance payment log with collections daily

Schedule out the entire POC with the patient on their first visit or when a new script is provided

Monitor auth board in G-Drive daily

Go into the reception area with the new patient and explain all registration paperwork including patient liability

Scan all registration information, script, cc of insurance card, and driver’s license in patients’ chart

Support patients with billing questions

Courtesy call IE patients the day before eval

Communicate with referrals to collect script, demographic, and insurance information on patients

Work tasks daily

Send charts as requested to authorized recipients

Inform therapists of schedule changes throughout the day

Collect inventory of all supplies for the clinic weekly for ordering

Run Missed Notes Report at list 2 times a week and give to therapist

Review Delayed Claims Report every morning

Complete the Daily Stat Grid to create weekly targets

Maintain the % Prescribed Tracking Spreadsheet

Complete the Marketing Tracking Spreadsheet daily

Review and report to billing on monthly statement reviews

Maintain grid sheets daily

Monitor clinic for cleanliness and neatness continuously

Always maintain a paperless goal and a neat workspace

Always maintain HIPAA compliance

Attend and participate in Training Camps and company events

Personality Traits Highly Organized

Friendly and interactive

Punctual

Flexible

Dedicated

Dynamix Physical Therapy is an equal-opportunity employer. We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. An extensive orientation program. Paid Time Off (PTO). Health, Dental, and Vision insurance; Life insurance; Prescription coverage. A 401(k) retirement plan with company match. Short and Long Term Disability. Personal and Family Medical Leave.