Housing Locksmith

Housing Locksmith

The primary purpose/objective/mission of the Housing Locksmith Unit is to support the mission of University Housing & Residence Life by providing a physically secure environment for residential students living in campus residence halls by maintaining locks, doors, and electronic access hardware.

The Housing Locksmith performs general and preventative maintenance services on all locks and doors within the campus housing system. This includes developing, maintaining, and installing door lock hardware systems both electronic and physical for the university housing community, and management of the housing key system.

Responsibilities:

• Installs, repairs, and maintains mechanical and electronic locks and door closures.
• Programs electronic locks. Works extensively with RS2 and Sargent ASSA software (LCT) to maintain the 3500 Persona Wi-Fi locks which includes data entry and programming devices as new locks in system, and updating firmware and troubleshooting various issues with electronic components. Works with RS2 to troubleshoot issues with IDH locks and any other hardwired locks in Housing.
• Maintains and provides upkeep of equipment inventory and work order records.
• Assists in the coordination of all work orders for lock repairs and access reader repairs. Audits inventory and requests orders be made for supplies for lock shop when required. Manages and addresses work order assignments in a timely and efficient manner. Ensures invoices and charge-backs are correctly processed and reconciled.
• Provides customer service and assistance to staff and customers in troubleshooting lock and key systems.
• Conducts all work in a timely manner in accordance with established George Mason University lock shop standards and policies with a focus on accuracy, customer service, and maintaining security. During normal work hours, responds to emergency work orders via the MPulse work order system and via phone, text, and/or email. For after-hour emergency assistance, this includes nights and weekends, responding to emergencies via phone calls. Reviews and maintains a working knowledge of all department and University policies pertaining to all relevant key and lock installation best practices.
• Manages housing key system.
• Cuts, issues, and delivers keys, maintaining all paperwork and records to include the use of Simple K software. Maintains all core issues to include the pinning of cores and expanding the Master key system as needed. Performs general locksmith duties in a timely and efficient manner to include master keying, rekeying, installation, and repair of all types of lock cores.
• Practices personal accountability and follows code of conduct, laws, policies, and procedures and in compliance with training and certification required of the position.
• Reviews, follows, and maintains a working knowledge of all laws, state, university, and department policies. Complies with policies safeguarding confidential/sensitive information. Follows department's professional standards and code of conduct.
• Maintains a professional appearance in compliance with grooming, hygiene, body art, and uniform standards. Maintains a level of physical fitness which meets the daily requirement of performing key control and locksmith functions demonstrating the ability to complete work tasks in accordance with the position requirement's of physical activities and physical requirements. Maintains all certifications and qualifications for the position of Housing Locksmith. Complies with state, university, and department leave policies and submits written leave requests with reasonable notice, utilizing leave only as approved by supervisor/department, and for the purpose of which it is intended. Demonstrates punctuality and reports on time for assigned shifts, training, and other duties. Follows assigned work schedule, requests, enrolls in, and attends training when required. Obtains approval to work overtime from supervisor, complies with requests to work overtime, and reports to work during emergencies/call-back as an essential/designated employee.
• Promotes a positive, professional image and practices personal accountability and responsibility, demonstrating energy, enthusiasm, and commitment. Devotes full effort to job responsibilities during work hours, performing assigned duties and responsibilities with the highest degree of public trust. Conducts oneself at all times in a manner that supports the mission of the agency and the performance of duties. Reports circumstances or concerns that may affect satisfactory work performance to management, including any inappropriate (fraudulent, illegal, unethical) activities of other employees. Works cooperatively to achieve work unit and agency goals and objectives. Demonstrates respect for the agency and toward agency coworkers, supervisors, managers, subordinates, residential clients, students, and customers. Demonstrates professional and ethical conduct, honesty, and truthfulness at all times. Meets or exceeds established job performance expectations. Performs other duties as assigned.

Required Qualifications:

• High school diploma or equivalent;
• Generally, 1-2 years of related experience;
• Must possess a bonded locksmith and safe lock servicing certification, Foley Belsaw certification, advanced locksmith certification, best certified in keystone 600 master keying product, ASSA ABLOY, BEST, Von Duprin, Schlage, Sargent, and/or DCJS Locksmith certification, or ability to obtain such certifications;
• Knowledge of technical door and locksmith trades;
• Knowledge of locksmith practices and terminology;
• Knowledge of master keying and master key systems;
• Possess locksmith skills consisting of key cutting ability;
• Demonstrated ability to install, repair, and rekey locks;
• Computer skills to include technical skills of current applications and databases;
• Excellent interpersonal, problem solving, and verbal/written communication skills;
• Excellent public relations/customer service skills;
• Ability to communicate respectfully to internal and external customers, appreciates diversity and respects differences, and maintains confidentiality;
• Ability to work with teams or independently with minimal supervision at times;
• Ability to work independently and solve problems involving many variables;
• Other attributes include having a dependable work ethic, and a high level of integrity, honesty, and accountability;
• Ability to pass a rigid background check, to include a polygraph;
• Must be willing to serve in an on-call capacity when required; and
• Must currently possess an appropriate, active, valid motor vehicle operator's license that meets all of GMU's requirements for operating state vehicles and equipment under Mason's Vehicle Use Policy 1411 The Office of Risk Management reserves the right to review the driver's licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review.

Preferred Qualifications:

• Vocational or technical training in related field; and
• Generally, 2+ years of related experience.

Instructions to Applicants:

For full consideration, applicants must apply for the Housing Locksmith at Complete and submit the online application to include three professional references with contact information.