Systems Support Specialist

IT Support Specialist

Essential Duties and Responsibilities:

• Provide technical assistance and user support for all sites.
• Coordinate the use of purchased software and hardware, providing training and instruction to users as needed.
• Develop and apply strategies to ensure systems are current and aligned with departmental and organizational goals.
• Establish and enforce standards and procedures to support software standardization and consistent practices.
• Perform routine computer maintenance and ensure proper equipment functionality.
• Maintain IT assets for all sites.
• Troubleshoot technical issues, order necessary parts and supplies, and coordinate the receipt and storage of desktop equipment.
• Provide end-user support and guidance to maintain efficient and reliable system operations.
• Collaborate with other IT teams and vendors as needed to coordinate the resolution of more complex user issues.
• Track, document, and report recurring problems to help improve system reliability and inform long-term solutions.
• Perform other responsibilities in alignment with evolving organizational needs.
• Mentor and Train entry Level IT Staff, when needed.

Qualifications:

• Hands-on experience supporting users, troubleshooting hardware and software issues, and managing tickets.
• Understanding of antivirus tools and security best practices.
• Certification in CompTIA A+ (entry level).
• Basic Understanding of Active Directory (AD), Microsoft Office Suite (O365), Virtual Private Networks (VPN), etc.
• Associate degree in Information technology or Computer Science.

Physical Requirements/Work Environment:

• The physical requirements/work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions.
• Frequent use of hands and fingers to reach, manipulate, handle, and hold material
• Frequent use of vision abilities including close vision, distance vision, color vision, depth perception, and spatial relationship
• Frequent use of hearing ability to receive detailed information through oral communication
• Frequent use of speaking ability to express or exchange ideas, communicate detailed information, or convey instruction
• Frequent lifting of 5 or 10 pounds, with occasional lifting to 35 pounds
• Occasional exposure to manufacturing shop floor, requiring use of Safety Glasses
• Infrequent exposure to excess noise levels, necessitating the use of Hearing Protection