Financial Counselor (M-F 1030a-7p)

Overview

Financial Counselor - M-F Evening Shift 10:30a-7p

We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities. This role is responsible for insurance verification financial counseling upfront collections payment arrangements and maintaining accurate patient financial records.

The ideal candidate combines strong financial counseling and collections expertise with a genuine desire to help others. Because this is a patient-facing role within a behavioral health environment we are seeking someone who demonstrates compassion empathy patience and emotional intelligence while assisting patients through challenging situations. Three years of collecting experience is for this role five years is preferred .

Responsibilities

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.

• Review and update patient demographic and insurance information in the patient accounting system.

• Counsel patients and guarantors regarding insurance coverage benefits out-of-pocket costs and payment options.

• Collect deductibles copays coinsurance and other patient balances.

• Complete financial assistance applications and verify income and expense documentation.

• Prepare charity care administrative adjustment requests and payment arrangements as needed.

• Maintain collection charity and adjustment logs and review activity with leadership.

• Analyze account information and take appropriate action to support timely payment and reimbursement.

Qualifications

Qualifications

• High school diploma or equivalent required.

• 3 years of experience in healthcare financial counseling patient access billing or a related field .

• Extensive knowledge of Commercial Insurance Medicare and Medicaid .

• Strong customer service communication and problem-solving skills.

• Ability to explain complex insurance and financial information to patients and families.

We are committed to providing equalemployment opportunities to all applicants for employment regardless of an individuals characteristics protected by applicable state federal and local laws.

AHMKT

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