Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
Our agency opened in 2025 and is a growing team of four. I bring over 24 years of experience with State Farm, including time as an agent, in leadership, and now back into agency ownership. That experience has helped shape a strong, well-rounded approach to building a successful and supportive office.

I’m a graduate of the University of Maryland and a proud parent of three. Family is incredibly important to me, and outside of work I enjoy skiing and spending time with my kids. I stay actively involved in the community by serving on local boards, including organizations that support the homeless and the Latin American community.

For our team, we offer health, dental, and vision benefits, PTO and paid holidays, a Simple IRA, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is hardworking, fun, and supportive. We’re looking for someone who is resilient, motivated, and able to handle challenges, including the rejection that can come with sales. A good sense of humor and ability to have fun with the team is important - we work hard but enjoy the process together. If you’re driven and ready to grow, this could be a great fit.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tim Winter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.