Lead Front Desk Agent

Job Description

Job Description

Do you take pride in delivering exceptional guest service while confidently leading a team from the front? Are you the person others rely on to keep things running smoothly during busy shifts? TRU by Hilton Boise West in Meridian, ID is looking for a full-time Lead Front Desk Agent who is ready to bring energy, leadership, and professionalism to every guest interaction. If you're ready to grow your hospitality career in a rewarding, hands-on role, apply today!Pay: We offer our Lead Front Desk Agent a competitive wage of $16 per hour.Benefits:PTOVacationHilton employee discountTHE INS AND OUTS OF BECOMING OUR LEAD FRONT DESK AGENTTHE SCHEDULE:This is a full-time position, 32–40 hours per week, with required availability for AM, 7 AM–3 PM, mid, 11 AM–7 PM, and PM, 3 PM–11 PM, shifts based on hotel needs.YOUR ROLE:As our Lead Front Desk Agent, you'll support the Guest Services Manager while ensuring the front desk operates smoothly and efficiently. You'll guide and motivate team members, step in to cover shifts when needed, and quickly resolve guest concerns with professionalism and care. Each day will bring variety, from welcoming guests and managing check-ins to problem-solving unexpected challenges.OUR REQUIREMENTS:Hotel or hospitality experienceProficiency with computersExperience with Hilton is preferred.JOIN US AT TRU BY HILTON BOISE WESTAt TRU by Hilton Boise West, we're more than a hotel; we're a community of hospitality enthusiasts dedicated to creating genuine connections. Our mission is simple: to turn every stay into an unforgettable experience. We value diversity, embrace creativity, and foster a culture where every team member is a star in our constellation of success. Join us, and be a part of a team that makes hospitality an art form!Don't wait to grow your career in a role that makes an impact every day. Apply now! Our initial application process is quick, simple, and mobile-friendly.