Health & Wellbeing Coach

Health and Wellbeing Coach The Health and Wellbeing Coach provides personalised support to individuals to empower them to take control of their own health and wellbeing with a focus on lifestyle behaviour change. Core areas include: Healthy Eating and Nutrition Smoking Cessation Physical Activity Weight Management Alcohol consumption NHS Health Checks (outreach) As a Health and Wellbeing Coach you facilitate people in establishing and attaining health‑promoting goals set by the person to change lifestyle‑related behaviours, with the intent of reducing health risks, improving self‑management of chronic conditions, and improving quality of life. The role is responsible for delivering face‑to‑face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one‑to‑one and group‑based support in line with need, location and offer. Key delivery activities include: Triage and assessment Agenda setting Lifestyle behaviour change support (stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption) Problem solving Motivational interviewing Goal setting Signposting Multi‑channel personalised support is provided through face‑to‑face, telephonic, digital coaching, and a mix of communications methods including in‑app messaging, text, and email. Resources are shared in line with goal, stage of journey, confidence, and motivation. Advocacy of behaviour tracking tools and daily caseload appraisal ensure participants receive the right intensity and frequency of support. Support outreach community engagement work such as screening services (e.g., NHS Health Checks), community and stakeholder events, external meetings and networks, roadshows and pop‑ups. Deliver services in line with quality standards, national and government guidelines, and role boundaries, and identify and act when coaching is not appropriate, sensitively discussing alternatives or escalating appropriately, including onward referral to wider services. Work in line with business and contract performance requirements: Implement Standard Operating Procedures (SOPs) Fulfil policies and quality management framework expectations (including data protection, information security, health and safety, and safeguarding) Participate in regular audits and performance observations, with a pro‑active commitment to high quality services and continuous professional development Pro‑active approach to supervision and training with a commitment to personal development and achievement of quality standards, high performance, and KPIs Ensure accurate reporting and data collection in line with contractual and case management system requirements to manage caseloads efficiently and effectively at scale; support population behaviour change; facilitate collaboration with informal and formal caregivers; minimise redundancy for service users; and capture accurate activity, productivity, utilisation, and outcomes. Qualifications & Experience Essential Relevant health coaching qualification or an accredited health coaching skills programme A minimum of six months of direct health coaching delivery Experience in delivering behaviour change interventions for lifestyle issues such as smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction Experience of caseload management via a case management system Experience of inputting and processing data with accuracy, target and deadline focus Evidence of continuous professional development to ensure up‑to‑date health coaching provision Experience working in a health, community or social care environment or good understanding of healthy lifestyle issues Desirable Membership of professional bodies (ICF, EMCC, AoC, UKHCA) Experience of managing and supervising individuals and teams Degree level education in a relevant subject (e.g., Psychology, Behavioural Science) Experience supporting people remotely, telephonically, or digitally Evidence of working with individuals with long‑term health conditions Individual Competencies Essential Strong understanding of social determinants of health Strong understanding of population‑based approaches including segmentation and risk stratification Strong understanding of behaviour change principles and methodology including the COM‑B model and behaviour change wheel Excellent oral and written communication skills with a wide variety of backgrounds Core skills and competencies as set out in best practice standards, including selection and application of health coaching models, conversation frames and techniques, detailed knowledge of personalisation, patient activation, self‑efficacy, intrinsic motivation, assets‑based approaches, detailed understanding of self‑management support, advanced skills development through practice and reflection, and application of learning to practice Excellent internal and external stakeholder engagement and management Good understanding of confidentiality and safeguarding principles Strong written and verbal communication for effective case management Strong track record of interpersonal relationships and building relationships Effective caseload management with accurate data collection, timely recording, and delivery against SOPs and SLAs Confidence in evolving digital technologies to support behaviour change processes Ability to manage time independently and effectively, work to deadlines Effective safe and sensitive data management per information security standards Excellent Microsoft Office skills and ability to learn new systems quickly Commitment to personal development and training Commitment to flexible working (including evenings and weekends), ensuring service availability to all residents Commitment to supporting overall team/contract performance to high standards Desirable Experience delivering health screening services (e.g., NHS Health Check) Effective delivery of programmes in line with contractual requirements and SLAs Key Business Priorities Internal Co‑workers, managers, and wider team Health Division colleagues Maximus central division Maximus companies and associates Colleague forums External Local Authority Integrated Care Partnerships / Boards Community and Voluntary sector Population being served / supported Sub‑contractors and key partners Community stakeholders Co‑location cooperatives Venue providers Healthcare settings including GP Practices / Primary Care Networks EEO Statement MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. The Disability Confident Leader scheme guarantees an interview for any applicant with a disability who meets the minimum requirements for the job. Where reasonable, MAXIMUS will review and consider adjustments for applicants who express a requirement during the recruitment process. Salary Minimum Salary: £25,311.00 Maximum Salary: £28,700.00 #J-18808-Ljbffr