Automotive Service Advisor / Writer | Weekends Off | Kalamazoo

Company DescriptionChristian Brothers Automotive Benefits:*Up to $85k for Highly Qualified CandidatesEarn More With Team Performance BonusesHealthcare Benefits AvailableMatching 401(k) Retirement PlansClosed Every Weekend To Spend Time With Family & FriendsPaid Vacation & Paid HolidaysEmployee Appreciation EventsOngoing Training & Career AdvancementEmployee Appreciation EventsEmployee DiscountChaplain Care Support AvailableLocally Owned and OperatedEmployee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & RewardsContinuous Training Available Through The CBA Flywheel Learning SystemEmployer-paid Financial Wellness Program and App, SmartDollar & EveryDollar​​​​​​​Job DescriptionJob Title:Automotive Service Advisor / WriterLocation: 4191 N 26th St. Kalamazoo, MI 49048 - Coming Soon!Job Overview:As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.Responsibilities include, but are not limited to:Greet every guest that enters our facility with hospitality and respectPresent the best solution to properly repair our guests' vehicle in a way that is easy for them to understandManage the store’s workflow in an effective and efficient mannerConsistently and effectively sell our services without jeopardizing honesty and integrityMaintain a positive attitude and team atmosphere at all timesCommunicate on the phone in a clear professional mannerBuild long-term relationships between the store, yourself and the guest we serveDirects, coordinates, and participates in performing customer service activitiesShuttle guests as needed in CBA branded vehicleEnsure that all repairs are performed to proper specificationsWork together as a team and assist other employees as neededOther duties as assignedQualificationsQualifications:Current driver’s licensesDriving record acceptable to our current insurance carrierProficiency in Windows based computer software and automotive store applicationsExperience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales rolePhysical Requirements:Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pmBeing on your feet the majority of the workday (standing, walking, coordinating parts, etc.)Occasionally lifting and carrying objects over 50 lbs.Keeping a brisk work pace in a high-volume environmentAdditional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices. Department: Michigan