Customer Support Representative

Culligan Water

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Benefits include competitive salary, health insurance, opportunity for advancement, paid time off, training & development, and vision insurance. Additional perks are medical insurance, dental insurance, vacation, paid time off, company-paid training, employee discounts for Culligan in-home products, and eligibility for annual recognition and training meetings/events.

Responsibilities include extensive problem-solving, order processing, helping to manage customer accounts, providing proactive sales support, scheduling service and delivery orders, coordinating schedules with the service/operations team, contacting customers for purposes of scheduling additional services or offering maintenance plans, and referring unresolved customer grievances to designated departments for further investigation.

Qualifications include a high school diploma or GED, college degree, minimum of two years of customer service experience required, strong time management and project management skills, proficiency in Microsoft Office (word, excel, outlook), excellent communication skills, both written and verbal, and experience with Service Titan software is strongly preferred.

As the world's leading water experts, Culligan is dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $15.00 - $20.00 per hour.