(USA) Store Lead

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Position Summary... What you'll do... Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service (for example, tour to teach); ensuring customer needs, complaints, and issues are successfully resolved within company guidelines and standards; building relationships with associates to ensure proper feedback; and answering questions or providing information to customers and associates. Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved; assisting the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales; creating and implementing plans to improve the financial performance of the facility; creating budgets to align with business need; and analyzing economic trends and community needs for budget forecasting. Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community; acting as the representative for the company; presenting the company's perspective to various external organizations following the company's media guidelines; and promoting company- sponsored programs, events, and sustainability efforts to associates, and the local community to emphasize the facility as part of the community. Directs facility operations by setting the standard for appropriate service levels; teaching and developing effective merchandise presentation (for example, accurate and competitive pricing, proper signage, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community); providing direction and guidance on executing Company programs and strategic initiatives; ensuring quality assurance standards; and overseeing safety and operational reviews. Provides supervision and development opportunities for members of management and hourly associates by hiring, training, and mentoring associates; assigning duties; setting clear expectations; providing associate recognition; delegating business objectives effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. 1 year's general management experience to include financial accountability. 2 years' of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates/employees; OR 2 years' general work experience and 1 year's experience supervising 10 associates/employees. For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility. For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.). Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 20 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing Primary Location... 11250 E COLONIAL DR, ORLANDO, FL 32817-4537, United States of America