Mobile Associate, Store-in-Store - Retail Sales

Overview At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. This is how we’re UNSTOPPABLE for our employees. Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceeds performance targets by doing the right thing, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions. Consistently leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction. Completes training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Reviews personal results, current promotions, and updates to be Customer Ready. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to the manager. Customer-obsessed: is passionate, friendly, and engaging with customers. Connects on a personal level, builds rapport, trust, and loyalty with every interaction. Commits to providing exceptional service and exceeding customer expectations. Proactively reaches out to potential customers to drive sales, follows up with customers, captures referrals, and manages Be Back processes. May perform price overrides for specialty offers specific to National Retail. Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience; Retail environment preferred. Knowledge, Skills and Abilities Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required) Team Building: Desire to be part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learn and share best practices while serving customers and providing resolutions. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated DOT Regulated Position (Yes/No): No Compensation and Benefits Hourly Base Pay: $20.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training and eligibility for hourly training pay. Upon promotion to Mobile Expert, eligible for an annualized incentive target of $18,000/year. Actual incentives vary by performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family-building benefits, back-up care, childcare subsidy, tuition assistance, coaching, disability and life insurance, and voluntary coverage options. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For benefits details, visit the benefits site at Additional Information Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment are made without regard to protected characteristics. If accommodation is needed during the application or interview process, contact View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr