Customer Experience Representative

Jim Keras Automotive Group is looking for a motivated, dependable, and customer-focused Customer Experience Representative to join our in-house Business Development Center. As a Customer Experience Representative, you will play a vital role in customer support. You will communicate with customers through phone calls, text messages, emails, and online communication. Your primary focus will be providing support by scheduling service appointments, completing follow-up and retention activities, and providing a professional and positive Jim Keras experience with every interaction. This is a fast-paced position where communication, consistency, accountability, and customer service all play an important role. We’re looking for someone who enjoys helping people, takes pride in their work, and wants to be part of a team that supports one another. If you’re motivated, dependable, and enjoy working toward goals, we’d love to hear from you. When You’ll Be Here

• Monday - Friday: 9:00am-6:00pm
• Rotating Saturdays: Approx. 1 Sat Per Month, with a Corresponding Weekday Off.

Saturday shifts are remote and all necessary equipment to perform the job remotely is provided by Jim Keras Automotive Group. Employees scheduled to work a Saturday will receive a corresponding weekday off during that same week, ensuring the position remains a 5 day workweek. Saturday assignments and corresponding weekdays off are scheduled in advance, providing employees with a predictable schedule and plenty of notice. What’s In It for You? We believe great employees deserve great benefits and opportunities to grow.

• Health, Dental, & Vision Insurance: Coverage to help support your overall well-being.
• Career Growth Opportunities & 401(k): Build your skills and advance within a growing automotive group while planning for your future with retirement savings opportunities.
• Community Involvement: Opportunities to give back and make a difference in the communities we serve.
• Paid Vacation Days: Time away to rest, recharge, and enjoy life outside of work.
• Christmas Bonus: Eligibility based on tenure.
• Employee Vehicle Purchase Program: Access to employee vehicle purchase opportunities.
• Parts & Service Discounts: Employee discounts on parts and service.
• Production Bonuses: Additional earning opportunities based on performance.

What You’ll Actually Be Doing

• Handle inbound and outbound customer communications by phone, text, email, and online chat.
• Schedule and confirm service appointments accurately and efficiently.
• Perform follow-up and customer retention activities to encourage repeat business.
• Provide professional, courteous, and consistent customer service during every interaction.
• Listen to customer concerns and provide accurate information or connect customers with the appropriate department when needed.
• Work closely with Service Advisors, Parts, and other dealership departments to support a seamless customer experience.
• Maintain accurate and complete customer information and activity within the dealership’s systems.
• Follow established BDC processes, procedures, and communication standards while meeting established performance, productivity, and customer service goals.
• Maintain a positive, professional, and team-oriented work environment.

What Makes You a Good Fit

• We will provide the training necessary to be successful.
• High school diploma or equivalent.
• Valid driver's license.
• Dependable attendance and punctuality.
• Strong verbal and written communication skills.
• Professional and confident phone presence.
• Ability to communicate effectively through phone, text, email, and online chat.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain productive in a fast-paced environment.
• Basic computer skills and the ability to learn new software and systems.
• Ability to work independently while also contributing to a team environment.
• Willingness to be coached, learn, and continuously improve.
• Automotive or dealership experience is a plus but not required.

Ready to Get Rolling? If you're dependable, customer-focused, and enjoy helping people, this could be a great opportunity to build your career with Jim Keras Automotive Group. Whether you have previous automotive experience or are looking for an opportunity to grow into a new career, we're looking for someone who is ready to learn, contribute, and make a difference for our customers and our team. Apply today to become part of our Customer Experience team!