Assistant Store Manager - Account Retention and Leadership

Job Description

Job Description

Description:

4x Best Places to Work in PA (2022–2025)

¡Ahora contratando! Se habla español

Looking for more than just a job?

At Majik, you’ll build real relationships, earn bonuses, and grow your career.

No rent-to-own experience? No problem — we train you.

"I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - Donae

Who We Are

We Serve Others

We Do What It Takes

We Own It

We’re passionate about helping employees grow and delivering great customer experiences!

Pay + Perks

• Starting at $18+/hour & Monthly Bonus Potential
• 3 Weeks PTO + Paid Holidays
• Medical, Dental, Vision + 401(k) Match
• Employee Discounts + Loyalty Rewards
• Career Growth Opportunities (we promote from within)
• Weekly Pay
• Reimbursement Toward Home & Vehicle Purchase (after 1 year)
• Bilingual candidates may earn additional pay!
• ...and so much more!

Who Succeeds in This Role

• Takes ownership of results and account performance
• Leads by example while staying hands-on
• Comfortable managing customers, collections, and team accountability
• Handles tough conversations professionally
• Driven by goals, metrics, and continuous improvement

What You’ll Do

• Support the Store Manager in driving overall store performance
• Lead daily operations across sales, account retention, and service
• Coach and hold team members accountable to expectations
• Review reports and act on opportunities to improve results
• Oversee customer accounts and follow up on past-due balances
• Guide team on retention and collection strategies
• Review payment histories and support action plans
• Ensure accurate documentation of interactions and payments
• Coordinate field visits and delivery schedules
• Maintain store standards (inventory, merchandising, cleanliness)
• Step in to lead the store when needed

Leadership Responsibilities

• Supervise and support a small team (1–3 employees)
• Assign tasks, provide coaching, and follow up on results
• Train team members on sales, service, and retention best practices

Requirements:

What We’re Looking For

• 1+ year of leadership or supervisory experience preferred
• Retail, collections, or customer service background preferred
• Strong leadership, communication, and problem-solving skills
• Ability to manage multiple priorities and performance expectations
• Valid driver’s license with insurable driving record
• Ability to lift up to 25 lbs (assistance for heavier items)

Schedule

Full-time (40 hours/week), 5-day workweek

Monday–Friday: 10am–7pm, Saturday: 10am–6pm (required), Sunday: Closed

Additional Information

Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law