Front Office Agent
Courtyard Residence Inn Financial District
Job Description
Job Description
We are seeking a professional, personable, and detail-oriented Front Office Agent to join our team. In this role, you will be the first point of contact for guests and visitors, helping create a welcoming and efficient experience from arrival to departure. The ideal candidate is service-focused, organized, and able to communicate clearly in a fast-paced environment.
Responsibilities- Greet guests and visitors warmly, providing a positive first impression.
- Handle check-in and check-out procedures accurately and efficiently.
- Respond to questions, requests, and concerns in a courteous and timely manner.
- Manage reservations, room assignments, and front desk records as needed.
- Process payments, verify information, and maintain accurate transactions.
- Coordinate with other departments to support guest needs and daily operations.
- Answer phone calls, direct inquiries, and provide information about services and facilities.
- Maintain a clean, organized, and professional front desk area.
- Follow all company policies, procedures, and service standards.
- Assist with additional duties as assigned to support the overall operation.
- Previous customer service or front desk experience preferred.
- Strong communication and interpersonal skills.
- Ability to stay organized and manage multiple tasks effectively.
- Professional appearance and a courteous, guest-focused attitude.
- Comfortable using computer systems, phones, and standard office equipment.
- Ability to work well both independently and as part of a team.
- Flexibility to work varying schedules, including evenings, weekends, and holidays as needed.
- A supportive and collaborative work environment.
- Opportunities to grow your skills in guest services and operations.
- Training and development to help you succeed in the role.
- The chance to contribute to a positive guest experience every day.
This position is ideal for someone who enjoys helping others, thrives in a customer-facing environment, and takes pride in delivering excellent service. If you are dependable, adaptable, and committed to creating a welcoming experience, we encourage you to apply.
Vacancy posted 4 days ago
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