GUEST SERVICE REPRESENTATIVE

Guest Service Representative (Front Desk)

Be the First Hello and the Reason Guests Return

The Darling Group, operator of Darling Hospitality, is a fourth-generation, family-owned company with a hospitality legacy dating back to 1929. That history represents more than longevity, it reflects stability, opportunity, and a genuine commitment to the people who create memorable guest experiences every day.

Why You'll Love Working Here

We know exceptional service starts with a supported team. As a Guest Service Representative, you'll enjoy:

• Flexible scheduling to support worklife balance
• Performance bonuses that recognize reliability and service excellence
• Referral bonuses up to $350 - bring great people, earn extra income
• Paid career development training & certifications
• Paid sick time after 90 days
• Paid compassion leave
• Eligibility to earn paid vacation time after one year of employment
• 401(k) with company match after one year
• Travel perks with discounted hotel stays
• Team member appreciation events throughout the year

About the Role

Guest Service Representative are the face of the hotel and the heartbeat of the guest experience. You'll create strong first impressions, support guests throughout their stay, and help extended-stay travelers feel truly at home.

Responsibilities include:

• Welcoming guests and handling check-ins and check-outs with accuracy and warmth
• Serving as the primary point of contact for guest questions, requests, and concerns
• Supporting extended-stay guests with packages, local recommendations, and on-site amenities
• Managing reservations, changes, and future bookings using Marriott systems
• Resolving guest concerns professionally and escalating when appropriate
• Coordinating with Housekeeping, Maintenance, and leadership to ensure guest needs are met
• Maintaining lobby cleanliness and presentation standards
• Upholding brand, safety, and confidentiality standards at all times

What We're Looking For

• Availability to work weekends and holidays
• Strong communication and customer service skills
• Comfort using computers and basic office software
• Ability to handle cash and payment transactions accurately
• A professional appearance and service-focused mindset
• The ability to stay calm, friendly, and solution-oriented in a fast-paced environment
• Attention to detail and pride in creating positive guest experiences

Why Darling Hospitality?

Because we invest in our people. Many of our team members build long-term careers with us because they feel supported, recognized, and valued. If you're looking for a role where your personality, professionalism, and service skills truly matter, this is it.