Operations Manager

Operations Manager

The Operations Manager is responsible for overseeing all production and warehouse operations, including surplus and repair value streams, inventory, parts, and material flow. This role focuses on achieving performance goals in safety, quality, delivery, customer satisfaction, inventory accuracy, and productivity. The Operations Manager drives continuous improvement, develops team capability, and ensures efficient workflow, systems, and processes to support business growth.

This position requires a proactive leader who can balance strategic planning with hands-on operational management. The successful candidate will foster a culture of safety, quality, and continuous improvement while driving efficiency and supporting company growth initiatives.

Key Responsibilities

• Lead and develop a diverse team of Operations Specialists, Technicians, and Support Staff.
• Build leadership capability through training, performance management, and succession planning.
• Manage daily operations to ensure on-time delivery, product quality, and optimal resource utilization.
• Develop and implement process improvements that enhance efficiency and reduce downtime.
• Promote and enforce quality & safety standards in compliance with regulations and company policies.
• Analyze operational data and KPIs to identify trends, resolve issues, and drive continuous improvement.
• Collaborate with engineering, manufacturing, sales, and customer service to optimize processes and ensure customer satisfaction.
• Manage budgets, ensure cost control, and monitor financial performance of operational areas.
• Stay informed on industry trends and technology to improve production and service capabilities.
• Lead special operational projects, including new equipment integration and process optimization initiatives.

May be modified from time to time; Other duties, tasks and work may be assigned

Metrics

• Daily goal attainment and on-time delivery
• Customer satisfaction and lead time reduction
• Production throughput and backlog management
• Warranty and "beyond economical repair" (BER) rates
• Cost efficiency and resource optimization

Supervisory Responsibilities

• Manage all site operations, including production, warehouse, and receiving teams.
• Supervise and develop Specialists, Technicians, and other support staff.

Knowledge & Skills Required

• Strong leadership and team development skills.
• Excellent problem-solving, communication, and organizational abilities.
• Results-oriented with attention to detail and ability to work in a fast-paced environment.
• Proven ability to improve processes and align systems with business goals.
• Data-driven decision-making and proficiency in performance management.

Education & Experience

• Bachelor's degree in Business, STEM, Engineering, or related field (or equivalent experience).
• 3–5 years of experience in operations, production, or quality management preferred.
• Experience leading cross-functional teams in a manufacturing or service environment.
• Knowledge of industrial or technical products a plus.

Certificates, Licenses, Registrations

• N/A

Physical Demands

• Occasional sitting, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
• Frequent walking
• Continuous standing and repetitive hand motion
• Lifting requirements include frequent lifting of up to 50 pounds and continuous lifting of up to 10 pounds

Bonus/Commission Plan

-End of Year Team Bonus

Employee Evaluation Summary

• Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employment will continue
• Monthly Reviews – Monthly objectives are established and a monthly summary review is administered which measures the attainment of those objectives.
• Annual Reviews – Review same as monthly reviews for year along with Strengths, areas for improvement, and Plans/Goals for upcoming year.

Work Schedule

This is a management level exempt position that requires a work schedule that will achieve the results and objectives identified by the company and the General Manager, Production Services. Generally, the company operates and most of those who will interface with this position work normal business hours, which are 8:00 am to 5:00 pm Monday through Friday, but several of the responsible areas have extended shifts beyond normal business hours. Nights and weekends may be worked at the Manager's discretion based on current project and implementation needs, deadlines, and workload. Time off will be granted with proper formal notice in accordance with company policy.

Work Environment

The environment is a mixed office and production environment. Dress attire is casual but professional. All employees are required to wear Radwell access card and "Radwear" (apparel with company logo) at all times once the initial supply (at company expense) has been received. Safety shoes are recommended. Closed-toe hard sole- shoes must be worn. Radwell ID Badge and Access card must be worn at all times. Must abide by all Radwell Safety Policies at all times.

Employer's Rights

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

This document contains Radwell International confidential and proprietary information and is intended for Radwell International internal use only, and is governed by Radwell International's employee confidentiality agreement.