Customer Experience Specialist 1

Customer Experience Specialist 1 Fike Corporation, a rapidly growing international manufacturer of pressure relief, explosion protection, fire suppression and detection equipment, has an opportunity for a Customer Experience Specialist 1 position. Fike is a privately held business located in Blue Springs, MO with over 400 employees locally & over 1,200 employees worldwide. Job Summary This position responds to customer inquiries, reviews sales order information and enters sales orders into the Fike Business System according to the customers' purchasing requirements. They are responsible for communicating with customers and channel partners about shipping details and dates. They will provide clerical support such as organizing, maintaining sales files and updating various sales reports. Regularly interacts with Inside Sales Representatives, applications, technical support, engineering, manufacturing, operations, and traffic. Primary Responsibilities Processes orders received in Salesforce, either directly or by representatives and distribution. Trains under team lead / supervisors. Creates cases as needed with appropriate departments in obtaining needed information to process orders. Handles expedite requests after order creation. Audits sales order data to ensure it meets the customer's PO. Responsible for maintenance scheduled ship dates and order detail as required. Covers incoming phone calls as required. Responsible for handling customer service case queue requests. Performs related duties as assigned. Regular and consistent attendance is required. Essential Skills Analytical. Computer Applications. Effective Written and Verbal Communication Skills. Problem Solving. Relationship Building. Customer Focused. Organization. Attention to Detail. Process Oriented. Adaptability. Time Management. Prioritization. Team Oriented. Professional Demeanor and Attitude. Work Environment While performing the duties of this job, the environment is general office work and the employee is regularly required to walk, talk, hear, see, sit and use hands. Job Qualifications REQUIRED: High school diploma or equivalent. One year or more of customer service experience (or equivalent) demonstrating high levels of customer-related service. Working knowledge of Google Suite. Ability to review contracts and invoices. Ability to schedule and coordinate service work. PREFERRED: Technical knowledge of products and applications. Previous customer service related experience in a manufacturing environment. Multi-lingual. Compensation The pay range for this position is $23.64 to $27.78 per hour. May increase depending on the level of experience of the candidate. Benefits Three Weeks Paid Time Off (PTO) pro-rated the first year & Paid Holidays Medical Plans with FSA & HSA, Vision & Dental Plan Paid Life and Long-term Disability Insurance 401(k) and Roth 401(k) Plan with Company Match Fully Vested on Day One! Profit Sharing Bonus Program Education Reimbursement Employee Assistance Program On-Site Fitness Center & Award Winning Wellness Program Reimbursement for Safety Shoes & Glasses Service awards & Recognition Program Company Picnic, Quarterly Events and Holiday Lunch Free Coffee/Tea, Lunch Utensils, Lunch Room Mini-mart, Free Parking Fike isan Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. #J-18808-Ljbffr Fike Corporation