Nelson Mazda Murfreesboro Business Processor

Position Title Business Processor Location Nelson Mazda Murfreesboro Employment Type Full-Time Position Overview We are seeking a highly motivated and detail-oriented Finance and Contracts Specialist to join our team. This role is essential in ensuring the seamless completion of financial processes, deal structuring, and customer satisfaction for New Mazdas and Certified Pre-Owned Vehicles. The ideal candidate will excel in maintaining accuracy, fostering cross-department communication, and delivering an exceptional customer experience. Key Performance Indicators (NPI) Complete CIT within 15 days Finalize rebate schedules within 30 days Achieve tag completion within 60 days Maintain a Sales NPS Score above 95% Ensure 100% completion of RDRs at the time of sale Achieve 95%+ Connected Services penetration Submit all deals to the office with full completion and accuracy Primary Responsibilities Accurately RDR all New Mazdas and Certified Pre-Owned Vehicles at the time of delivery Verify all sales for correct emails, addresses, rebates, and RDR types Gain proficiency in finance systems (Dealertrack, DT DMS, etc.) and contract types (Purchase, Lease, Business, E-Contracting) Rehash rates, deal structures, and product purchases with bank representatives Ensure all deal documents meet checklist requirements and data accuracy Collaborate effectively with sales and accounting teams Follow up with bank funding departments to finalize contracts in transit Submit deal structures and credit applications to lenders for approval Minimize delays in accounting with complete and accurate paperwork Expedite customer wait times by promptly submitting necessary terms Maintain up-to-date knowledge of lender policies and maximums Greet customers promptly and professionally Process down payments via cash, check, or credit and ensure proper receipt Complete month-end close processes, ensuring all deals are submitted to accounting by the second business day at noon Work with Client Advisors to collect all required stipulations for non-funded deals Maintain adequate supplies of necessary hard copy documents Scan all deal documents into the DMS system Verify all deal jacket documents required for funding are present before submission to accounting Ensure accurate information for obtaining customer plates without delays Facilitate customer request cancellations by completing appropriate documentation Conduct A2Z menu presentations to maximize ancillary product offerings Core Values Attitude of Excellence: Demonstrate a commitment to high standards and superior performance Loyalty: Build and sustain trust within the team and with our customers Character: Uphold integrity and accountability in all responsibilities Qualifications 4 year college degree preferred Strong knowledge of finance systems and contract processes Exceptional attention to detail and organizational skills Excellent communication and collaboration abilities Ability to work efficiently in a fast-paced environment What We Offer Comprehensive benefits package that includes a broad spectrum of insurance products, matching 401k, Paid Time Off after 90 days of employment. Opportunities for professional growth and development A supportive and dynamic work environment. Full paid training Equal Opportunity Employer Nelson Auto Group is an Equal Opportunity Employer. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Nelson Mazda Murfreesboro