Advanced Software Engineer - Salesforce

Job ID: 14438


Business Unit: MTA Headquarters


Location: New York, NY, United States

Regular/Temporary: Regular


Department: Customer Exp IT Products


Date Posted: Mar 11, 2026

Description


JOB TITLE:


Advanced Software Engineer


SALARY RANGE:


$140,828 - $166,223


DEPT/DIV:


Information Technology


SUPERVISOR:


Director, Product Development -Customer Experience IT Products


LOCATION :


2 Broadway , New York, NY 10004


HOURS OF WORK:


9:00 am - 5:30 pm (7.5 hours/day) or as required


This position is eligible for teleworking. New hires are eligible to apply 30 days after their effective date of hire.


About Us


The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.


Opening


The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.


MTA IT's Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational, and back-end information systems to support MTA goals and priorities.


Critical Skills:

• Proven experience delivering complex Salesforce implementations.
• Strong expertise in Apex, LWC, Visualforce, and declarative automation tools.
• Experience with DevOps tools (Git, CI/CD, Salesforce DX).
• Solid experience with Service Cloud, including case management, automation, and digital channels.
• Experience designing Salesforce components such as custom objects/fields, page layouts, workflows, approval processes, validation rules, custom tabs, reports, dashboards, Visualforce pages, and email templates.
• Understanding of Apex best practices and familiarity with web technologies such as HTML and JavaScript.
• Experience with Salesforce Marketing Cloud (SFMC).
• Salesforce Platform Developer I certification required; Platform Developer II preferred.

Summary


Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design. May own high-value services and/or products.


Responsibilities

• Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design.
• May own high-value services and/or products. Leads the definition, documentation, and successful completion of large projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change- release-, risk, and quality-management processes.
• Drafts and maintains software support processes and documentation. Prioritizes and diagnoses incidents, investigates and resolves complex issues, leads root cause analysis, and proposes corrective actions. Conducts application licensing, security, backup, and disaster recovery verification initiatives.
• Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies, and executes test cases and scenarios.
• Plans and leads user experience design activities for large programs and products, providing expert advice to ensure that usability, accessibility, and visual design requirements are satisfied.
• Develops, maintains, and applies tools and documentation to track, log, and maintain accurate and complete system information. Audits complex software systems for adherence to configuration standards.
• Plans, organizes, conducts, and oversees assigned quality and safety assurance assessments involving complex systems and cross-functional teams. Provides expert advice on assurance activities.
• Manages the operational relationships with suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFP/RFIs and negotiates contract terms and SLAs. Manages suppliers to meet key performance indicators.
• Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
• Provides technical advice to project teams and mentors less experienced staff to foster talent development.
• Performs other duties and tasks
• May need to work outside of normal work hours, supporting operations on a 24/7 basis
• Travel may be required to other MTA locations or other external sites
• Observing the work performed by the contractor;
• Reviewing invoices and approving them if the work meets contractual standards;
• Addressing performance issues with the contractor when possible; and
• Escalating issues to other parties as needed.

Required Qualifications

• Education: Bachelor's Degree and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
• Must possess a minimum at least one of the following professional certifications in subject domain including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)

Technical Skills

• Hands-on programming experience in a business setting
• Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)
• Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing
• Collaboration skills to ensure design specifications are seamlessly implemented by the development team
• Familiarity with version control
• Demonstrated ability to work independently and navigate organizational ambiguity
• Effective written and verbal communication skills

Preferred Technical Skills

• A software engineering industry certification, examples: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)
• Programming experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, C++, COBOL, etc.)
• Familiarity with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, RESTful APIs, or Linux)

Behavioral Requirements Skills:

• Collaboration skills to ensure design specifications are seamlessly implemented by the development team.
• Demonstrate ability to work independently and navigate organizational ambiguity.
• Strong interpersonal, verbal, and written communication skills.
• Communicates Effectively
• Advanced in technical Skills, tech-savvy, values diversity."
• Adept customer focus, cultivates Innovation

Competencies Requirements:


Core Competency


Proficiency Level


Competency Definition


Cultivates Innovation


Adept


Creating new and better ways for the organization to be successful


Customer Focus


Adept


Building strong customer relationships and delivering customer-centric solutions


Communicates Effectively


Expert


Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences


Tech Savvy


Advanced


Anticipating and adopting innovations in business-building digital

and technology applications


Technical Skills


Advanced


Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks


Values Diversity


Advanced


Recognizing the value that different perspectives and cultures bring to an organization


Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.