RN Triage & Care Coordinator - Surgical Oncology

Overview

It may sound cliché, but it's true- a career caring for cancer patients is a calling for many of us. It's much more than a job. Each team member at Compass Oncology brings a unique story, but those stories often share common themes: compassion, dedication, and a commitment to excellence. No matter the role, our shared purpose is to provide the highest quality care to every patient we serve.

The journey through cancer care can be complex and, at times, overwhelming. At Compass Oncology, the Pacific Northwest's largest private practice cancer center, we are committed to making that journey smoother for our patients.

We are seeking a compassionate and experienced Registered Nurse to primarily support Hepatobiliary (HPB) Surgical team in a unique Triage & Care Coordinator role. In this position, you'll be at the heart of patient care providing clinical guidance, answering questions, coordinating next steps, and helping patients feel supported every step of the way.

This role blends triage, care coordination, and patient navigation, making it ideal for a nurse who enjoys meaningful patient interaction and thrives in a dynamic, team-focused environment.

Employment Type: Full-Time; 1.0 FTE (Monday-Friday)
Location: East Cancer Clinic (Clackamas, OR)

Salary Range: $41.17 - $69.36 Per Hour


**Final offer amounts are determined by a review of the candidate's applicable experience and qualifications, as well as, internal employee equity considerations.


Scope:

Serve as a trusted clinical resource for patients through telephone triage

Assess symptoms, provide guidance, and escalate care when needed

Partner closely with physicians and care teams to ensure timely, coordinated care

Help patients navigate their treatment journey from questions to follow-up

Build meaningful connections through compassionate communication and support

Document care accurately and maintain continuity across the team


Responsibilities

This is a full-time (1.0 FTE) position primarily supporting our HPB program. As part of a collaborative outpatient surgical services team, you'll also have the opportunity to:

• The RN will support additional surgical specialties (e.g., breast, gynecologic surgery, and others as needed)
• Cross training is expected to ensure coverage across service lines
• The role requires flexibility, adaptability, and a team-oriented mindset within an outpatient setting
• Addresses patient calls, portal messages and emails in a timely manner concerning a wide range of symptom/side effect related topics.
• Asks appropriate, open-ended questions as well as utilizes computerized algorithms/pathways to assist in the assessment of patient's symptom and side effect management inquiries and documentation of such interventions.
• Assesses urgency of patient symptoms / side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization.
• Documents all conversations with patients to maintain a comprehensive medical record.
• Provides clear instruction and education to patients via the telephone.
• Evaluates and determines if emergency care is needed, or if the patient can be seen in the outpatient clinic.
• Collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or practice protocols.
• Sets up same day and/or future provider/infusion room appointments to address symptom management concerns.
• Additional duties as assigned.

Qualifications

What You Bring

• Active RN license
• Graduate from an accredited program for professional nursing education, BSN preferred
• Strong triage and clinical assessment skills
• Experience in oncology, surgical care, or care coordination (preferred) or ( Experience in triage, care coordination, or patient navigation strongly preferred)
• OCN certification (or interest in obtaining) is a plus
• A compassionate, patient-first mindset and strong communication skills
• Current CPR certification required

Why Join Compass Oncology

• Unique opportunity to work within a highly specialized HPB program
• Blend of clinical triage, coordination, and patient navigation responsibilities
• Exposure to multiple surgical specialties, enhancing professional growth
• Grow your expertise across multiple surgical oncology specialties
• Join a dynamic HPB team

• More About The Company
  Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, pathology and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you!
  As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, Compass Oncology participates in leading-edge clinical trials through US Oncology research, which has helped develop 89 FDA approved cancer therapies. We serve the Portland and Vancouver communities with clinical offices located throughout the metro area.
  To learn more about Compass Oncology and its daily mission, please visit our website at
  
  
  Our Benefits:
  When you feel supported, both from a health and financial wellness perspective, you have the energy and motivation to make good things happen - whether it is caring for patients, caring for yourself and your family, or giving back to your community. That's why Compass Oncology offers a full suite of competitive benefits that support your physical, mental and financial well-being. From health and wellness programs, to retirement education and plans, we give you the tools to make great choices for your health and financial wellbeing now and in the future.
  For benefit-eligible employees who work 20 hours or greater, we proudly offer the following:
  • Medical , Dental, Vision, Life and Disability
  • HSA and Flexible Spending Accounts
  • Critical Illness, Hospital, and Legal Plans
  • PTO and Holiday Plans
  • Retirement Savings Plans
  • Robust Wellness Program and Incentives
  • EAP
  • Perks
  • Jeans Fridays!
  
  For more details: Compass Employee Benefits
  The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
  PHYSICAL DEMANDS:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
  WORK ENVIRONMENT:
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.