Customer Success Lead

What you’ll do

• Own the customer journey: setup, onboarding, adoption, and long-term success.

• Shorten time-to-value: Move customers from demo → value quickly.

• Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.

• Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.

• Build strong relationships that lead to expansions and renewals.

• Create and refine the playbook: Onboarding processes, success metrics , touchpoints.

• Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

Who you are

• Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.

• Analytical skills: Technical , finance, economics or product background

• Curious & logical: You understand your customer’s business needs and apply to their product configuration

• Customer-facing pro: You know how to excite, guide, and close.

• Sharp communicator: Written, verbal, and human.

• Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.

• Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

• Background in B2B SaaS , enterprise software, or data-heavy products

• Familiarity with analytics platforms , BI tools , workflow systems, or automation software

• Experience supporting enterprise customers through security, data access, or compliance reviews

Why join

• Be an early, high-impact hire, working directly with the founders as a founding member

• Influence the product roadmap, and help define the culture of how we work with customers

• Drive growth, contribute to PMF, GTM explorations