Oracle Sales Cloud Business Relationship Manager

Position Summary The Oracle Sales Cloud Business Relationship Manager will maintain the relationship with Vertiv Sales Organization regarding the Opportunity to Order processes supported by the Oracle Sales Cloud applications team. The role drives systematic identification, analysis, management, monitoring, and improvement of Sales Organization relationships to target and enhance system performance and alignment to business and user needs. Key Duties Align with stakeholders on goals and strategies to effectively implement and deploy Oracle CX Cloud, satisfying Vertiv Sales Organization and improving business objectives. Maintain process documentation and prioritize tasks to meet deadlines and leadership expectations. Develop strategies to better engage with the Sales Organization and support customer satisfaction goals. Manage and collect data for reporting development regarding system performance and satisfaction. Support deployment of system enhancements and service requests (change requests), ensuring solutions are scalable, meet business requirements, and document functional gaps. Coordinate regression and integration testing for new releases or situations requiring detailed testing. Lead or participate in root cause analysis and corrective action for critical issues and incidents. Analyze production configuration issues. Generate and maintain documentation for changes made to systems. Collaborate with the Project Management Office to estimate delivery timelines, resourcing needs, and identify risks and issues upfront. Escalate issues and requests to vendors or implementation partners and ensure timely resolution. Work effectively with remote team members, outsourced resources, and users to complete tasks. Conduct ongoing quality reviews and data analysis in Oracle Sales Cloud, identify data quality issues, and trigger corrective action. Act as liaison with other IT support teams on the Opportunity to Order domain, covering configurators and workflow tools. Apply strong functional knowledge in the sales space for large manufacturing organizations. School Background / Working Seniority 5‑7 years of experience supporting and delivering enhancements and driving strategy with Oracle Sales Cloud platforms, Oracle CX cloud, Oracle CPQ, Eloqua, Oracle PRM, and Oracle ERP. 2‑3 years of experience with Oracle Sales Cloud integrations with other sales platforms and various middlewares. IT Bachelor’s degree or equivalent. International experience. Experience in an international system integrator company is a plus. Basic Skills Strong communication and collaboration skills. Very good presentation skills. Analytical and problem‑solving skills required. Versed in work intake assessment, resource prioritization, delivery targets, and strategy. Technical / Functional Skills Experience with Oracle Sales Cloud platform, Oracle cloud CX (Sales and Service), and other CRMs. Knowledge of Oracle ERP systems. Experience maintaining functional requirement documentation. Excellent leadership and teamwork skills. Process discipline and documentation skills essential. Ready to move beyond own area of comfort. Adaptable and flexible, responding to deadlines and workflow fluctuations. Knowledge of ITIL v3 preferred. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to View email address on click.appcast.io. Work Authorization No call or agency. Vertiv will only employ those legally authorized to work in the United States. This position does not offer sponsorship. Individuals with temporary visas or who require sponsorship now or in the future are not eligible for hire. #J-18808-Ljbffr Vertiv