Automotive Service Advisor

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About the Role:
Bartlett Point S in Conway, AR is looking for a motivated and customer-focused Automotive Service Advisor to join our team! In this role, you'll be the vital link between our customers and our skilled technicians, ensuring every vehicle gets the care it needs and every customer leaves satisfied. If you're passionate about cars and people, this is the opportunity for you!

Responsibilities:

• Greet customers and conduct thorough vehicle intake assessments to identify service needs
• Communicate repair recommendations, estimates, and timelines clearly to customers
• Coordinate with automotive technicians to prioritize and schedule vehicle repairs and maintenance
• Upsell and recommend additional services based on vehicle inspections and manufacturer guidelines
• Follow up with customers on vehicle status updates and obtain approvals for additional repairs
• Process repair orders, invoices, and payments accurately upon job completion
• Maintain strong customer relationships to drive retention and referrals

Requirements:

• Previous experience as a Service Advisor, Service Writer, or in automotive customer service preferred but not required
• Strong knowledge of automotive repair and maintenance services
• Excellent communication and interpersonal skills with a customer-first attitude
• Ability to multitask and thrive in a fast-paced shop environment
• Proficiency with automotive service software and point-of-sale systems
• Valid driver's license with a clean driving record
• ASE certification or equivalent training is a plus but not required

About Us:
Bartlett Point S has been a trusted name in automotive service in the Conway, AR community, delivering honest, high-quality tire and auto repair services that keep customers coming back. Our customers love us for our transparency, expertise, and commitment to getting the job done right the first time. We take pride in fostering a team-oriented workplace where employees are valued, supported, and given the tools they need to succeed.