Call Center Representative (Auburn, MA)

Job Description

Job Description

Customer Service Representative (Call Center)

The Panther Group is seeking dependable, customer-focused Customer Service Representatives for a busy, on-site call center in Auburn, MA.

In this role, you will assist customers with account questions, payments, billing inquiries, and general customer service needs through phone, email, and chat. This is an excellent opportunity for someone who communicates professionally, learns new computer systems quickly, and enjoys helping customers resolve problems.

New employees will complete approximately eight weeks of paid, on-site training.

• Training Location: Auburn, MA
• Training Schedule: Monday–Friday, 8:00 AM–4:30 PM
• Reliable, consistent attendance throughout the training period is required.

• Handle inbound customer inquiries by phone, email, and chat
• Assist customers with account setup, updates, and maintenance
• Process payments and respond to billing questions
• Research and resolve account discrepancies and transaction issues
• Update customer contact information and account preferences
• Provide requested account documents and information
• Accurately document customer interactions in internal systems
• Meet established call-center performance and availability expectations
• Participate in quality assurance and call-monitoring programs
• Follow assigned schedules, breaks, and attendance requirements
• Complete filing, documentation, and other administrative tasks as needed
• Maintain professionalism during all customer interactions

• Fluency in English is required
• Bilingual English/Spanish or English/Portuguese skills are strongly preferred
• Previous customer service or call center experience is preferred
• Strong verbal and written communication skills
• Basic computer proficiency and accurate data-entry skills
• Ability to navigate multiple systems while speaking with customers
• Ability to multitask in a fast-paced call center environment
• Strong attention to detail and problem-solving skills
• Dependable attendance and punctuality
• Ability to work on-site in Auburn, MA for all scheduled shifts

We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.

Company Description

We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.