Pharmacy Technician II - Speciality

Pharmacy Technician II

At MaineHealth, we are dedicated to delivering exceptional patient care and making our communities the healthiest in America. We are currently seeking a motivated individual to join our dynamic team in providing comprehensive pharmacy management services. This role offers an exciting opportunity to work and learn in a fast-paced, patient-care-centered environment with a focus on high-quality care and service excellence. Triage Technicians (Technician Level I and Level II depending on previous experience) at MaineHealth work within a call center performing core functions routing patients to the correct teams within the outpatient pharmacy.

Key Responsibilities:

• Patient Care: Deliver exceptional care by providing a full suite of custom medication management services. Engage with patients over the phone and virtually, to support their medication needs.
• Clinic Integration: Collaborate effectively with clinic teams, including doctors, nurses, and other staff, to ensure seamless integration and coordination of care.
• Education & Support: Educate patients about our pharmacy services and how they enhance their overall care. Encourage utilization of specialty pharmacy services.
• Medication Management: Monitor medication adherence, perform outbound therapy/medication adherence check-ups, and manage refill prescriptions. Address and resolve insurance-related issues, including prior authorizations and financial assistance.
• Administrative Duties: Maintain accurate documentation, manage data using database applications, and participate in process improvement initiatives to enhance operational efficiency.
• Communication: Provide timely and effective communication with the clinical care team members and fulfillment staff and handle inbound inquiries professionally.
• Process Development: Contribute to the development of new processes to improve patient care and operational workflows, under the oversight of the Workflow Committee
• Confidentiality: Ensure patient information is kept confidential and protected.

Qualifications:

• Education: High School Diploma or GED required.
• Experience : healthcare (1 year minimum for Technician Level II), communications or customer service background preferred
• Licensure/Certification : Currently eligible or licensed as a pharmacy technician in the State of Maine consistent with the current Board of Pharmacy requirements. Payment for licensing may be reimbursed by the department.
• Skills : Strong interpersonal communication, organizational skills, attention to detail. Proficiency in Microsoft Office (Excel, Word, Outlook) encouraged. Ability to quickly learn new software and extract relevant information.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resourcesso you can grow your career while feeling supported both personally and professionally.

The pay range for this position is $21.97 to $29.28 per hour.

Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.