Ambulatory Nurse Navigator | Out-Patient Oncology Clinic | FT/First Shift | Children's Arnold Palmer Hospital

Position Summary Children's Arnold Palmer Hospital is seeking for Ambulatory Nurse Navigator. The Ambulatory Nurse Navigator enhances the patient experience by providing seamless navigation and supportive care transition services across the care continuum. Collaborates with all members of the multidisciplinary team to coordinate and consistently manage patient care by serving as a point of contact for patients and families. Systematically and continually performs the functions of assessing, planning, implementing, and evaluating care according to the nursing process and specialty nursing society standards of practice. Job Title: Ambulatory Nurse Navigator Dept: Out Patient Oncology Clinic Status: Full Time Shift : First Shift ORLANDO HEALTH ARNOLD PALMER HOSPITAL FOR CHILDREN Located on the downtown Orlando campus, Orlando Health Arnold Palmer Hospital for Children has been providing compassionate care to the children, teenagers and young adults of Central Florida for more than 30 years. With 156 licensed beds and a team of experts in more than 30 pediatric specialties, the hospital has earned Best Children’s Hospitals from U.S. News & World Report for 15 consecutive years with national rankings in four specialties and Top Children’s Hospital from The Leapfrog Group. Orlando Health Arnold Palmer has held Magnet® Recognition for nursing excellence and quality patient care since 2013, and several units have earned Beacon Awards for Excellence from the American Association of Critical-Care Nurses. Our pediatric Level I Trauma Center and ER is the only Central Florida facility to provide the highest level of emergency trauma care exclusively to children, and Orlando Health Arnold Palmer is the only facility in Florida to achieve Level I Children’s Surgical Verification and Level I Trauma Verification by the American College of Surgeons. Orlando Health Arnold Palmer is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you Responsibilities Essential Functions Possesses a strong understanding of medical terminology and an understanding of healthcare operations, patient engagement, physician relations, and all other healthcare related issues. Demonstrates and takes initiative to develop knowledge, skills, abilities, and coordination to provide nursing care and guidance to the patient and to perform at a high level in the navigation role, including staying abreast of related care transition management and navigation news, documentation, and literature. Ensures compliance with all necessary risk management programs, corporate quality initiatives, and other corporate objectives. Partners with various healthcare entities and physician practices to foster integrated relationships with patients, families, and caregivers to facilitate streamlined patient transitions across the continuum of care. Assists patients and caregivers in navigating care services through the continuum, including development of patient-tailored post-acute care plans, assisting with timely access to care, coordinating/facilitating appointments and services, and routine patient monitoring to ensure adherence to treatment plans, protocols, and follow-up care. Engages with patients using strong communication skills and utilizes patient feedback to identify current service needs and anticipate future service needs using a patient-first philosophy. Demonstrates effective communication with peers, members of the multidisciplinary healthcare team, and community organizations and resources. Obtains or develops patient and family educational materials and resources. Provides education and information to patients and caregivers related to the healthcare system, multidisciplinary team member roles, and the plan of care, along with available resources to effectively remove barriers, with the goal of preventing readmissions and other avoidable care events. Serves as a preceptor for team members, supporting their orientation, training, and professional growth. Assesses and advocates for patients’ current and future needs by proactively identifying barriers to treatment plans and ensuring patients have access to needed prescriptions, durable medical equipment, and the REACH team/Social Services, as well as other internal and external resources, making appropriate referrals as needed. Establishes and maintains close collaboration with physicians and multidisciplinary team members to ensure seamless patient care and care coordination and collaborates with relevant network aligned physician partners to share, discuss, and modify care transition plans, as needed. Supports patients and families during the transition from active treatment to health maintenance or survivorship and preventative care or assists with coordination of end-of life care. Contributes to the development, implementation, and evaluation of the nurse navigator role. Maintains a high level of proficiency with organizational informational systems, including ELLiE Healthy Planet modules, to ensure care transition support for our covered populations is efficient, timely, and effective. Performs other duties as assigned to support the organization’s overall objectives. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/Training Bachelor of Science in Nursing (BSN) required. Assumes responsibility for and collaborates with the clinical leader on professional development and continuing education. Meets all mandatory and developmental requirements for Orlando Health and the unit/department. Licensure/Certification Maintains license as an RN in the state of Florida. Maintains current BLS/healthcare provider certification. Where applicable, current nursing certification in the specialty area of care is preferred at hire; otherwise, it must be completed within one (1) year of hire/placement and maintained while in the role (e.g., Oncology Nursing Society (ONS) certification, Congestive Heart Failure Nurse (CHFN) certification, Orthopedic Nurse Certification (ONC), etc.). Experience Two (2) years of experience as a registered nurse. Experience within the specialty and/or navigation or care coordination/management experience preferred. Meets unit/department specific performance competencies and may be required to take specialty courses or training to qualify.

Essential Functions Possesses a strong understanding of medical terminology and an understanding of healthcare operations, patient engagement, physician relations, and all other healthcare related issues. Demonstrates and takes initiative to develop knowledge, skills, abilities, and coordination to provide nursing care and guidance to the patient and to perform at a high level in the navigation role, including staying abreast of related care transition management and navigation news, documentation, and literature. Ensures compliance with all necessary risk management programs, corporate quality initiatives, and other corporate objectives. Partners with various healthcare entities and physician practices to foster integrated relationships with patients, families, and caregivers to facilitate streamlined patient transitions across the continuum of care. Assists patients and caregivers in navigating care services through the continuum, including development of patient-tailored post-acute care plans, assisting with timely access to care, coordinating/facilitating appointments and services, and routine patient monitoring to ensure adherence to treatment plans, protocols, and follow-up care. Engages with patients using strong communication skills and utilizes patient feedback to identify current service needs and anticipate future service needs using a patient-first philosophy. Demonstrates effective communication with peers, members of the multidisciplinary healthcare team, and community organizations and resources. Obtains or develops patient and family educational materials and resources. Provides education and information to patients and caregivers related to the healthcare system, multidisciplinary team member roles, and the plan of care, along with available resources to effectively remove barriers, with the goal of preventing readmissions and other avoidable care events. Serves as a preceptor for team members, supporting their orientation, training, and professional growth. Assesses and advocates for patients’ current and future needs by proactively identifying barriers to treatment plans and ensuring patients have access to needed prescriptions, durable medical equipment, and the REACH team/Social Services, as well as other internal and external resources, making appropriate referrals as needed. Establishes and maintains close collaboration with physicians and multidisciplinary team members to ensure seamless patient care and care coordination and collaborates with relevant network aligned physician partners to share, discuss, and modify care transition plans, as needed. Supports patients and families during the transition from active treatment to health maintenance or survivorship and preventative care or assists with coordination of end-of life care. Contributes to the development, implementation, and evaluation of the nurse navigator role. Maintains a high level of proficiency with organizational informational systems, including ELLiE Healthy Planet modules, to ensure care transition support for our covered populations is efficient, timely, and effective. Performs other duties as assigned to support the organization’s overall objectives. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures.

Education/Training Bachelor of Science in Nursing (BSN) required. Assumes responsibility for and collaborates with the clinical leader on professional development and continuing education. Meets all mandatory and developmental requirements for Orlando Health and the unit/department. Licensure/Certification Maintains license as an RN in the state of Florida. Maintains current BLS/healthcare provider certification. Where applicable, current nursing certification in the specialty area of care is preferred at hire; otherwise, it must be completed within one (1) year of hire/placement and maintained while in the role (e.g., Oncology Nursing Society (ONS) certification, Congestive Heart Failure Nurse (CHFN) certification, Orthopedic Nurse Certification (ONC), etc.). Experience Two (2) years of experience as a registered nurse. Experience within the specialty and/or navigation or care coordination/management experience preferred. Meets unit/department specific performance competencies and may be required to take specialty courses or training to qualify.