Technology Specialist

Job Description Map Academy is actively seeking a Technology Specialist to join our incredible team. This full-time position focuses on keeping the technology our students and staff depend on working and available, including the student Chromebook fleet, staff laptops, classroom displays and printing, and on resolving the everyday issues that matter a great deal to the people who encounter them. Ideal candidate has hands‑on experience troubleshooting and repairing devices and enjoys being the person who gets things working again. School‑based experience is ideal, but candidates with relevant experience in similar settings are encouraged to apply. First and foremost, we’re looking for someone with strong communication and organizational skills, the patience to help colleagues with a wide range of comfort with technology, and the ability to build relationships, work independently, and as part of a collaborative team. Until now, this work has been carried by our co‑directors and other senior leaders, in addition to their own roles. We are hiring for it because it matters too much to keep fitting into the margins of someone else’s day. Our first priority is the day-to-day support described above, and that is what this role is. We are also a school with real opportunity in educational technology, and if you bring genuine instructional technology experience alongside the hands‑on skills, we want to hear from you. We would scope the role and the salary accordingly. Fantastic opportunity to join our mission‑driven, growing team. Competitive salary based on experience and extensive benefits package. Regular school day schedule with additional flexible hours depending on building needs, which may include some early mornings, evenings and school breaks. Candidates must have a valid driver's license and comply with a CORI and fingerprint‑supported background check. Candidates with diverse lived experiences and identities are particularly encouraged to apply. Core Functions Student Device Management Staff Device Support Printing and Copying Classroom and Building AV Inventory, Accounts, and Systems Request Management and Communication Vendor and Consultant Coordination Instructional Technology Support (scaled to the successful candidate) Our immediate need is the support work described above, and that is where this role will focus. We are also a school, and there is real opportunity here. The scope of administrative access is matched to the experience of the successful candidate. This role is supervised closely by the leadership team, with room to take on more over time. Map Academy encourages applicants from all cultures, races, colors, religions, sexes, national origins, ages, disability statuses, sexual orientations and gender identities. We particularly welcome applications from African American and Latinx persons. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. Job Requirements Qualifications Commitment to Map Academy's mission and to being an important part of a collaborative team Strong work ethic, reliable, prompt, and have strong organizational and communication skills Comfort working across both Mac and Chrome OS environments Hands‑on experience troubleshooting and repairing computers, Chromebooks, or similar devices Proficient with Google Workspace and Google Admin Console Ability to explain technical steps clearly and patiently to colleagues with a wide range of comfort with technology Interest or experience in educational technology is a plus; for a candidate bringing genuine instructional technology experience, this is an area we would scope up Sound judgment and discretion; this role is trusted with administrator credentials for staff and student devices Understands and respects the confidentiality of student information Ability to lift and carry equipment and supplies (up to 50 lbs) Ability to build relationships and work as part of a team, and also to work independently Ability to communicate and organize technical support from outside contractors Must maintain professional appearance and communication and represent Map Academy in a professional manner at all times Active MA Driver's License and clean driving record Must pass CORI and fingerprinting Bachelor's Degree required; coursework, certification, and training in information and/or instructional technology preferred Top salary and extensive benefits package, including Blue Cross Blue Shield medical, dental & vision insurance; tuition reimbursement; student loan repayment assistance; relocation allowance; wellness benefit; healthcare & dependent care FSA; 403b & professional development opportunities. Salary negotiable based on experience & qualifications. Endless opportunities for growth & advancement in a supportive, collaborative (and happy!) environment. Schedule Regular school-day schedule May include some early mornings, evenings, and work during school breaks based on building needs Compensation & Benefits Competitive salary, commensurate with experience Extensive benefits package How to Apply Interested applicants can apply on our website with: A resume and/or Cover letter highlighting how your experience aligns with this role #J-18808-Ljbffr