Service Delivery Manager

Job Title: Service Delivery Manager



Location: Princeton, NJ
Duration: 12 Months+

Job Description:

• Gathering and understanding customer requirements/SLA's and communicating to Ratings Services owners in a regular interval

• Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control

• Addressing escalations and improving the services through strategical initiatives

• Reviewing, planning, and communicating projects/services that may impact delivery of services to end users

• When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks

• Providing periodic major incident metrics reports to the stakeholders

• Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization subject matter experts, functional leads, departmental heads, executives

• Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.

• The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.

About TekNinjas

TekNinjas is a global IT staffing partner placing skilled professionals with leading enterprises and system integrators across the US, Canada, UK, India, and the EU. We focus on the right fit - not just the fast fill - and stay engaged with our consultants well beyond the start date.

We're the right partners in your success.

TekNinjas is an Equal Opportunity Employer.