Care Coordination Case Manager (WCRECOOCM-02)

Job Description

Job Description

Join New Freedom – Where Second Chances Become Bright Futures

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About Us

At New Freedom , we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives.

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference— this is where you belong .

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Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters —and a team that works hard to deliver on it

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About the Role

The Care Coordination Case Manager serves as a vital link between members, medical providers, behavioral health teams, and support services. This role helps coordinate care, manage member health-related needs, support medical and behavioral health appointments, and ensure members receive the resources and services necessary to support their recovery, wellness, and long-term success

This role is ideal for someone who :

• Is passionate about helping individuals navigate healthcare and recovery services
• Enjoys balancing member support with administrative coordination
• Thrives in a fast-paced, team-oriented environment
• Has strong organization, communication, and follow-through skills
• Enjoys building relationships with members, providers, and clinical teams
• Finds purpose in helping others achieve greater health, stability, and independence

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What You’ll Be Responsible For

• Coordinating member care and communicating member needs across clinical and healthcare teams
• Assisting members with medical services, referrals, appointments, and healthcare navigation
• Maintaining accurate records, documentation, and member medical information
• Supporting member check-in, scheduling, and other care coordination activities
• Assisting with telehealth, tele-med, and tele-psych appointments
• Helping ensure compliance with HIPAA, OSHA, and organizational requirements
• Providing compassionate support to members while promoting engagement in care and services

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What Success Looks Like

• Members receive timely, coordinated, and supportive healthcare services
• Appointments, referrals, and care coordination activities are completed efficiently and accurately
• Member records and documentation are maintained with accuracy and confidentiality
• Strong collaboration exists between members, providers, and internal care teams
• Members remain engaged in services and experience a positive care experience
• Quality standards, compliance requirements, and program KPIs are consistently achieved

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What We’re Looking For

• High school diploma or GED
• Behavioral Health Technician (BHT) designation
• Basic knowledge of patient care, medical terminology, healthcare documentation, and medical support services
• Strong communication, organization, critical thinking, and problem-solving skills
• Ability to work effectively both independently and within a multidisciplinary team
• Intermediate proficiency with Microsoft Office and electronic health record systems
• CPR/First Aid certification and crisis de-escalation certification
• Must be at least 21 years of age
• Medical Assistant certification preferred
• One to two years of healthcare, behavioral health, care coordination, or case management experience preferred
• Bilingual (Spanish) skills preferred
• Experience supporting telehealth, medical referrals, or member care coordination programs

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Environment + Physical Demands

This position works in a professional healthcare and behavioral health environment supporting members, providers, and care teams.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Frequent computer and documentation work
• Regular sitting, standing, and walking throughout the workday
• Frequent use of hands for typing and equipment operation
• Ongoing interaction with members, providers, and support staff

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Our Standard

We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization —we want to hear from you.

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Equal Opportunity

New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission — to turn second chances into powerful comebacks."