QA Manager

Ready To Take Your Career Global?Make your mark at one of the biggest names in payments. We're looking for a Senior Growth Marketing Manager to join our ever-evolving SMB Merchant Lead Management team and help shape the future of global commerce. In this role, you'll build and lead the quality framework that powers high-performing merchant acquisition campaigns, ensuring small and medium-sized businesses connect seamlessly with the solutions they need to grow. Your work will directly influence campaign performance, customer experience, conversion outcomes, and operational excellence across multiple acquisition channels. Partnering with teams across Marketing, Sales, Product, Technology, Revenue Operations, Merchant Operations, Underwriting, Analytics, Salesforce, and external vendors, you'll help create scalable, reliable campaign experiences that strengthen merchant trust, accelerate growth, and support Global Payments' mission of enabling commerce around the world.What You'll OwnEstablish and evolve campaign quality standards that drive successful launches, reduce defects, and create a consistent, high-quality experience across SMB merchant acquisition programs.Own end-to-end campaign readiness, ensuring targeting, lead routing, digital journeys, integrations, reporting, and operational processes are fully validated to maximize campaign performance and business outcomes.Drive continuous improvement through data and insights, identifying quality gaps, uncovering root causes, and partnering with cross-functional stakeholders to improve lead quality, conversion rates, and merchant acquisition results.Influence cross-functional execution and accountability by creating scalable quality frameworks, scorecards, and validation processes that improve decision-making and increase organizational confidence in campaign launches.Champion the merchant experience across acquisition channels, ensuring customer journeys perform as intended and contribute to faster issue resolution, higher underwriting submissions, increased boarded merchants, and stronger business growth.What You'll Bring7+ years of experience in Campaign Management, Marketing Operations, Revenue Operations, Sales Operations, Customer Relationship Management (CRM) Operations, Business Analysis, Quality Assurance, or related disciplines with a proven track record of driving measurable business outcomes.Demonstrated success leading complex campaign launches and coordinating cross-functional stakeholders to deliver high-quality customer acquisition programs at scale.Strong expertise with Salesforce and marketing automation platforms, leveraging data, processes, and technology to improve campaign performance and operational effectiveness.Excellent analytical, problem-solving, and project management capabilities, with the ability to translate insights into actions that improve quality, efficiency, and results.Ability to influence and drive alignment across diverse teams, building trusted partnerships and delivering outcomes in environments where technology and operational ownership are distributed across multiple stakeholders.It's A Bonus If You HaveExperience in payments, financial technology (fintech), software-as-a-service (SaaS), merchant services, or other fast-paced customer acquisition environments.Knowledge of merchant onboarding, underwriting processes, payment workflows, and SMB acquisition strategies.Experience using tools such as Marketo, Jira, BrowserStack, Structured Query Language (SQL), Tableau, or Microsoft Power BI to improve visibility, quality, and performance.About The TeamOur inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What Makes A Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.Our Perks - What We'll Bring For YouWe know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.A competitive salary and benefits package that recognizes your contributionOpportunities to grow your skills and build your career within a global businessAccess to learning, development and on-the-job experiences that expand your expertise.A supportive, inclusive team environment where your ideas and input matterTime to give back through community and charity initiativesA global employee assistance programme to support your wellbeingRecognition through a global platform that celebrates your achievementsApplicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; we will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).Diversity and EEO StatementsGlobal Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact View email address on click.appcast.io.