Senior Customer Service Assistant

Posting Details

Posting Details


Posting Number
S06969P


Position Title
Senior Customer Service Assistant


Functional Title
Senior Customer Service Assistant


Department
Crow Museum


Salary Range
$45,000


Pay Basis
Monthly


Position Status
Regular full-time


Location
Dallas


Position End Date (if temporary)

Posting Open Date
06/10/2026


Posting Close Date

Open Until Filled
Yes


Desired Start Date
07/13/2026


Job Summary


Reporting to the Operations Manager, the Senior Customer Service Assistant is one of two shift leads for the front of house staff and student workers. This position manages the daily work of the visitor experience and security representatives and student workers. The Senior Customer Service Assistant is empowered to enhance the guest experience at the museum through friendly, mindful interactions while safeguarding artwork and ensuring museum policies are followed.

The visitor experience and security staff are the first point of contact many guests, artists, and donors have with the museum. They serve as ambassadors representing the Crow Museum and welcome the public during open hours, events and programs. They perform a variety of functions including greeting and checking-in guests, providing information about and promoting museum membership, and informing visitors of current and upcoming exhibitions, programs, and events. They also assist with tasks related to the opening and closing of the building and setting up/striking the space before and after events.

The Crow Museum of Asian Art of the University of Texas at Dallas inspires and promotes learning and dialogue about the arts and cultures of Asia through our exhibitions, the research and preservation of our collections, artistic and educational programming, and visitor experience and engagement. We accomplish this in accordance with the highest professional standards, through collaboration with our public and partners in our communities, nationally and internationally. By cultivating compassion through our work, we build greater awareness and a shared sense of what it means to be human.

The museum's public hours of operation are Tuesday-Sunday, 11:00 AM-5:00 PM.

Minimum Education and Experience


High school diploma or equivalent. At least two years of clerical or customer service work experience, preferably in functional area of position opening.

Preferred Education and Experience

Preferred Education and Experience

• Experience in customer service, reception, non-profit, security, or a related field.
• Bilingual preferred but not required.
• A love and appreciation of the arts, and a deep curiosity about humanity and the objects left behind as our history.
• Ability and willingness to learn about artwork in the galleries and communicate this information to visitors.
• Comfortable meeting and engaging with new people, with exemplary communication skills.
• Ability to actively address difficult situations in a compassionate and friendly manner.
• High professional integrity; reliable, flexible, and demonstrates an excellent work ethic.
• Knowledge of and ability to use Microsoft Office (Excel, Word, Outlook).

Other Qualifications


To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

Essential Duties and Responsibilities

• Represent the museum with a high level of integrity and professionalism.
• Manage daily work of the Front of House staff, including Student Workers
• Create and manage the work schedule for the front of house staff
• Welcome visitors with a friendly introduction to the museum and help to provide an orientation of the galleries.
• Ensure safety and security of guests, artwork and gallery spaces by informing guests of museum policies.
• Report maintenance issues
• Field inquires/complaints from the public
• Remain on site when there is a facility issue during your shift.
• Enthusiastically inform guests on museum programming for both locations
• Answer the main phone line, field questions, and forward calls to the appropriate staff members, with a friendly and professional demeanor
• Provide light administrative assistance, help to solicit museum memberships, promote programs, stock brochures and maintain gallery interpretives
• Help to provide a greater understanding of the collection and exhibitions for visitors through various educational tools. (Exhibition and general Art and Art History training will be provided).
• Conduct regular off-hours site maintenance visits as needed
• Set-up and break down supplies, tables, chairs, audio equipment, etc. for events and programs.
• Assist and accommodate museum guests with special needs, in compliance with the Americans with Disabilities Act

Physical Demands and Working Conditions


This position requires the ability to stand for long periods of time on hard floors, bend down, and move between and within galleries. Reasonable accommodations will be provided for accessibility purposes. Light to moderate lifting of no more than 40 pounds is required.

Physical Activities

Working Conditions

Additional Information

Work Notice:
Work will be performed on-site and in person.

What We Can Offer
UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:
Competitive Salary
Tuition Benefits
Internal Training
Medical insurance - including 100% paid employee medical coverage for full-time employees
Dental Insurance
Vision Insurance
Long and short-term disability
Retirement Plan Options
Paid time off
Paid Holidays
All UT Dallas employees have access to various professional development opportunities , including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit for more information.

Special Instructions Summary

Important Message


1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.


2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator .