Senior Manager - Salesforce

Senior Manager, Salesforce

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

At MiniMed, we are always working for our patients, doctors and our employees. Touching lives everyday and making a difference in how we serve the community. Do you have a passion for innovating and developing next generation of Diabetes technology systems and platforms? Are you excited to be a member of the team that designs technology solutions to transform customer experience and modernize business processes? Are you interested in developing and implementing strategies that align with the company's overall goals and objectives, lead and motivate teams to achieve high levels of productivity and efficiency? If so, you'll be an awesome team member of our Digital Technology team! This role is a hybrid role based out of our Johns Creek, GA office. It requires 3 days onsite.

At Minimed, we are looking for a Senior Manager, Salesforce who will be responsible for overseeing the daily operations of our Digital Technology CRM Team. In this position, you will lead a team of employees and ensure that they are working together to achieve our goals. You will be expected to develop and implement strategies to improve efficiency and productivity. The ideal candidate will have a proven track record of success in a similar role and possess excellent leadership and communication skills.

The ideal Senior Manager, Salesforce should possess strong leadership and communication skills, as well as the ability to analyze data and make informed decisions. They should have a proven track record of success in their field and be able to adapt to changing business environments and priorities. Senior Managers should also be able to work collaboratively with other teams and stakeholders to achieve company-wide goals.

Responsibilities may include the following and other duties may be assigned.

• Driving statistical planning and deriving strategic goals
• Defining the objectives, KPIs and enablers for the business unit.
• Planning technology roadmap to provide innovative solutions.
• Providing scope and direction to nationwide programs and defining trends

• Improving operational efficiency and increase profitability through continuous improvement.
• Growing business partnerships and mutually beneficial communication framework.
• Enabling trust with stake holders to consistent delivery with quality

• Acquiring and nurturing the right talent to meet the challenges of the business.
• Ensuring objective and frequent feedback to employees to drive ownership, awareness, and accountability.
• Managing vendors and planning for budgets
• Ensuring that employees go through mandated hours of training and are up to date on organizational needs

• Defining the technology migration strategy for the organization
• Driving and delivering key programs in phases to match technology and business transformation needs.
• Investing in future technology solutions to reprioritize based on need.
• Planning the budget for the organization based on Strategic Programs

Minimum Requirement:

• Bachelor's degree in Engineering, Science, or technical field with a minimum of 7 years of relevant experience with 5+ years of managerial experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience.

Nice to Haves:

• Prefer 10+ years of work experience in IT industry and 4+ years of experience working as a Senior Manager
• Prefer around 6 years on salesforce platform
• Moderate level understanding of Salesforce product suites including sales, service, experience clouds.
• Experience defining technical architecture diagrams, identifying gaps between current and desired states.
• Strong understanding of environment management, release management, code versioning best practices and deployment methodologies
• Familiarity with authentication patterns (SAML, SSO, oAuth); platform security capabilities; data visibility considerations
• Knowledge about data integration tools and experience integrating salesforce with other business applications.
• Ability to delve into custom salesforce apex code to debug issues and develop code for proof concepts.
• Salesforce certifications in one or more areas (Application Architect, System Architect, Platform Developer, Administrator)Experience in Additional Salesforce Clouds (Health Cloud, Commerce Cloud, Experience Cloud, Marketing Cloud)
• Experience customizing and/or integrating with App Exchange Products/ third party Apps
• Experience developing Apex Frameworks and or utilities for Salesforce.com platform.
• Ability to analyze performance issues arising and provide a remediation plan for custom code running on Salesforce.com platform.
• Experience in Salesforce.com reports and dashboards.
• Experience using relational databases and reporting warehouses.
• Ability to balance multiple assignments and deadlines at same time.
• Strong written and oral communication skills (timely, clear, concise, accurate, conclusive targeted to audience)
• Experience in applying artificial intelligence to solve real-world business problems, including designing, developing, and deploying machine learning models and data-driven solutions.
• Skilled in working with large datasets, building predictive models, and leveraging techniques such as natural language processing, computer vision, and deep learning to extract insights and improve decision-making. Proficient in common AI frameworks and programming languages, with a strong understanding of model evaluation, optimization, and ethical considerations. Adept at collaborating cross-functionally to translate business requirements into scalable AI solutions that drive efficiency, innovation, and measurable impact.