Product Owner

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW ABOUT THE JOB:

As a Product Owner for the DataHub team at the American Red Cross, you will be part of the Enterprise Data & Analytics (EDA) organization, helping drive the modernization and transformation of enterprise data and reporting capabilities across multiple business areas, including Biomedical Services, Humanitarian Services, Fundraising, HR, and Finance.

DataHub is a strategic enterprise data platform that enables the ingestion, integration, governance, and delivery of trusted data used for reporting, analytics, operational insights, and business decision-making across the organization. The Product Owner serves as the voice of the customer, working closely with business stakeholders, architects, data engineers, and delivery teams to maximize business value and platform adoption.

This role requires a natural problem solver with experience in data engineering, data warehousing, analytics platforms, or related technologies. The ideal candidate is customer-focused, collaborative, and able to translate complex business needs into clear priorities and actionable outcomes. Success in this role requires excellent communication skills, the ability to influence across diverse stakeholder groups, and a passion for delivering scalable, high-quality data solutions that advance the American Red Cross mission.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States but must work an east coast schedule.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Serve as the Product Owner for DataHub, acting as the voice of the customer to the Agile team and translating product strategy into prioritized team objectives. Partner closely with business stakeholders, architects, and engineering teams to balance customer needs, business value, technical considerations, and delivery objectives.
• Manage and prioritize the product backlog, translating business requirements into clear user stories, acceptance criteria, and delivery objectives.
• Lead backlog refinement and actively participate in iteration planning, PI Planning, sprint reviews, system demonstrations, and other Agile and SAFe events to align the team and stakeholders on priorities, dependencies, expected outcomes, and business value.
• Partner with data governance, architecture, security, and engineering stakeholders to incorporate data quality, metadata, lineage, access, privacy, and stewardship requirements into the team backlog.
• Collaborate with the delivery team to define acceptance criteria, quality expectations, and release readiness.
• Leverage stakeholder feedback, operational metrics, and business need to drive continuous product improvement while communicating product strategy, priorities, risks, progress, and outcomes to technical and non-technical stakeholders.
• Balance near-term business value and delivery priorities with the long-term scalability, sustainability, and evolution of the DataHub platform and enterprise data strategy.

Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions.

Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):

• Experience: A minimum of 7 years of Product Owner or Product Management experience leading product discovery, prioritization, roadmap development, and delivery within Agile organizations.
• Education: 4-year college degree or equivalent combination of education and experience.
• Proven Product Owner or Product Manager experience with proficiency in Agile methodologies, Jira, and Confluence
• Demonstrated experience working within a SAFe environment, including PI Planning, backlog prioritization, dependency coordination, and collaboration across Agile teams, is required. SAFe certification is preferred.
• The successful candidate will combine strategic thinking, strong execution skills, customer focus, and collaborative leadership to help evolve DataHub as a critical enterprise platform supporting the American Red Cross mission.

Skills and Competencies

• Exceptional communication and interpersonal skills.
• Ability to simplify complex technical concepts, facilitate productive discussions, influence decisions across diverse stakeholder groups, and build trust through clear, respectful, and transparent communication.
• Demonstrates professionalism, emotional intelligence, and a collaborative temperament. Maintains composure under pressure, addresses difficult situations constructively, and fosters an environment of trust, respect, and open dialogue.
• Actively seeks feedback, incorporates diverse perspectives, demonstrates self-awareness, and continuously adapts and improves based on team, stakeholder, and customer input.
• Ability to understand complex business challenges, translate needs into actionable outcomes, and develop a compelling product vision that balances immediate business needs with long-term platform strategy.
• Customer-focused mindset with the ability to align stakeholder needs, team objectives, and business outcomes.
• Demonstrated ability to thrive in environments of change, ambiguity, and transformation.

Travel: ~10 % domestic annually

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• SAFe experience and certification preferred.
• Experience with enterprise data platforms, data warehousing, data integration, analytics ecosystems, and SQL preferred.
• Experience within Biomedical and/or regulated domains is a plus.
• Commitment to the non-profit sector and its values.
• Ability to clearly articulate hands‑on involvement in prior work.
• Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Certification cannot be substituted).

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

PAY INFORMATION:

The annual salary range for this position is $120K - $133K. We do not offer an annual bonus for this role.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location & experience.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition
• LI-EH1

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.