Quality Assurance Program Management

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Job Description:

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

The Quality Assurance Program Management is a customer-facing role responsible for evaluating, onboarding, and managing technology-enabled opportunities involving API and EDI connectivity. This position serves as the primary bridge between customers, Sales, Quality, and Warehouse Management System (WMS) Operations, ensuring connectivity solutions are feasible, scalable, and aligned with operational capabilities.

This role requires a blend of technical acumen, strong communication skills, and the ability to lead through influence. This position will not have direct reports but will work closely with Business Development Directors and cross-functional partners to vet opportunities, manage a connectivity pipeline, and support successful account setup and execution.

Key Responsibilities

Customer & Opportunity Management

• Act as a customer-facing program manager for API and EDI connectivity initiatives, representing the organization with professionalism and confidence

• Partner with Business Development Directors to vet and solution new opportunities, assess technical and operational feasibility, and support solution positioning

• Serve as a subject-matter liaison during pre-sales and onboarding discussions related to system connectivity

Connectivity & Program Execution

• Lead integration and account setup from intake through readiness, ensuring alignment across technical, operational, and quality requirements

• Translate customer requirements into clear, actionable inputs for technical and operational teams

• Maintain oversight of the connectivity opportunity pipeline, tracking status, risks, and dependencies

Cross-Functional Leadership

• Collaborate closely with:

• Sales / Business Development

• Quality

• WMS Operations and technical teams

• Lead initiatives through influence rather than authority , driving accountability, alignment, and timely decision-making

• Identify risks, constraints, and integration challenges early and communicate them clearly to stakeholders

Communication & Documentation

• Produce clear, professional written materials, including requirements summaries, customer communications, and internal alignment documentation

• Facilitate working sessions and discussions with internal teams and customers, ensuring clarity on scope, roles, and expectations

Required Qualifications

• Bachelor's degree preferred

• Degree in Computer Science, Information Systems, Engineering, Supply Chain, Business, or a related technical discipline preferred

• Demonstrated experience working with or supporting integrations

• Strong written and verbal communication skills, with the ability to present confidently in customer-facing settings

• Experience working cross-functionally in a matrixed environment

• Proven ability to manage multiple initiatives or opportunities simultaneously

Preferred Qualifications

• Technical background or hands-on experience supporting system integrations, connectivity, or WMS-adjacent solutions

• Experience in logistics, supply chain, life sciences, or regulated operational environments

• Comfort engaging with both technical and non-technical audiences

Key Competencies

• Customer-first mindset with strong executive presence

• Ability to lead through influence and collaboration

• High attention to detail with the ability to see the broader program and pipeline view

• Calm, structured problem-solving under ambiguity

• Strong organizational and prioritization skills

Compensation & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $5,385.00 per month to $8,755.00 per month. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range: