Case Manager

Case Manager Older Adult Full Service Partnership (FSP) Senior Division Agency Overview Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career. Division and Program Description Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion. The Full Service Partnership (FSP) is part of Felton Institute’s Mental Health Model for Older Adults, specializing in client centered, recovery-oriented treatment for individuals living with severe psychiatric disorders. The FSP team also utilizes the Assertive Community Treatment (ACT) model. Services encompass a continuum of care addressing client's goals and needs, which may include medical and substance abuse co‑morbidities, a history of homelessness, significant social isolation, and case management needs. Under a contract with the Department of Public Health’s Behavioral Health Services (BHS), the multidisciplinary team includes a psychiatrist, psychiatric nurse practitioner, clinical case manager, and peer/community specialist. Services are city‑wide and include extensive outreach, therapy, and case management to reduce risk of an individual's psychiatric hospitalization and to support the individual living successfully in their community. The program collaborates with the broad spectrum of social service providers to connect, coordinate, and meet the individual's needs. Felton is committed to implementing evidence-based practices and behavioral health research within its community-based mental health services. Job Description Under the supervision of the Director of Older Adult Full Service Partnership, this position participates in a multidisciplinary team serving older adults living in the community with severe mental illness. Bringing lived experience, the Case Manager works directly with the interdisciplinary clinical team to provide outreach and engagement, rapport building, and case management services including linkage to medical care and other services. This person will also provide support to individuals to learn independent living skills, communication skills, social skills and other necessary skills to support independence, maintain housing stability and support mental health recovery. The Case Manager will document all client encounters in a timely manner using appropriate documentation procedures for MediCal billing. The Case Manager also will support client access to medical appointments, grocery shopping, and other independent living tasks as the needs are identified. This person will also bring expertise regarding community resources, recreational opportunities, and other connections to services, formal and informal, participants, and will work with the staff to develop the center in innovative ways to reduce social isolation and increase mental health. Specific Responsibilities With direction from the Director of Older Adult Full Service Partnership, maintains an assigned caseload while collaborating closely with an interdisciplinary team—including clinical case managers, psychiatric nurse practitioners, psychiatrists, and community specialists (peer counselors)—to deliver comprehensive mental health services. Conduct intakes, develop service plans, and administer assessment tools, including the Adults Needs and Strengths Assessment (ANSA), for older adults with psychiatric and co‑occurring conditions in clinic, community, and home‑based settings. Provide individual or group rehabilitation skills‑building support, case management, connection to primary care, and coordination with other providers. Maintains clinical records of each client contact or service in accordance with mandated standards of Medi-Cal, Medicare, and County Behavioral Health Services, and meets requirements of timely access for client care, documentation, and billing requirements. Participates in team meetings and case conferences through discussion of clinical issues and exchange of information and ideas. Answer a 24/7 after‑hours crisis phone for approximately one week a month to support clients in crisis after hours (and earn an additional stipend). Other duties and responsibilities as assigned. Minimum Qualifications A minimum of 2 years of case management and mental health treatment for at‑risk older adults, including co‑occurring disorders. AA, BA degree in Social Work, Psychology or similar field. Passionate about working with older adults who may be isolated, have mental health issues, have cognitive impairments, substance abuse issues, or other needs that are not being met. Demonstrated outreach, rapport building, and engagement experience. Familiar with and/or ability to provide targeted case management services and mental health focused skills building services. Ability to travel frequently in SF and work in office, community, home, and hospital settings. Lived experience with mental health services/peer certified/trained preferred/older adult preferred. Previous work experience in social services or related field; working knowledge of social service resources in San Francisco for older adults preferred. Previous experience leading activities and groups preferred. Driver’s license preferred. Demonstrated computer skills in word processing (i.e., Microsoft Word, Excel) and ability to learn electronic charting. Strong skills in working independently and also as a team member. Strong organizational, communication, and interpersonal skills. Ability to follow instructions and work under the direction of others. Time management skills and ability to prioritize projects and follow through. Problem solving skills: able to discern when to consult, when to make independent decisions, and able to offer suggestions for solutions. Openness to learn, consult, and receive constructive feedback. Ability to be a team player with a welcoming attitude. Available to work business hours, Monday through Friday, predominantly in field/office settings. Additional Information Reports to: Director of Older Adult Full Service Partnership (FSP) Job Type: Full‑time Work Schedule: Onsite FLSA Status: Exempt Salary Range: $70,000 - $80,000 Annually (DOE) This position is union‑represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement. Benefits (subject to election and eligibility): Fully‑Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match. #J-18808-Ljbffr