Customer Support Specialist

A Customer Support Specialist at Performance Consulting Group owns the conversation from first touch to signed contract, and Freshdesk carries it the whole way. Look past the title and you'll see $77,000 - $104,000, an IL base, and a mid-level role that asks you to lead, not just execute. Key Responsibilities Build landing pages that turn Chicago curiosity into demo bookings Push Negotiation adoption so the IL team stops flying blind Drive upsell and renewal conversations with existing Performance Consulting Group accounts Talk numbers with finance, then talk vision with prospects Walk the Chicago, IL territory and know it better than the map Feed sales the Salesforce Service Cloud signals that say a buyer is ready now Bridge Freshdesk reporting and the story your CMO needs to hear What You'll Bring The self-awareness to know which problems are yours to solve Confident communicator across email, calls, and in-person meetings Familiarity with the Chicago market and local sales marketing landscape Demonstrated Freshdesk expertise in a fast-moving sales marketing environment Calm under the high-trust chaos a mid-level role tends to generate At its core, Performance Consulting Group is a question-everything bet that Chicago, IL can out-build anyone when it comes to Phone Etiquette. Expect a culture where curiosity is rewarded and asking "why" is never seen as a challenge. The salary is $77,000 - $104,000, the mentorship is hands-on, the benefits are real, and the flexibility is the part you will brag about. We refreshed the dates so you know this part-time role is current. #J-18808-Ljbffr