Bilingual Debt Collector (Spanish)

THE ROLE: Debt Collector Spruce Power, a leading provider of solar energy to over 53,000 customers, is the nation’s #1 independent residential solar servicing company and offers customers a comprehensive, end‑to‑end servicing solution that includes financial asset management, account services, billing, fleet management, and customer support to third‑party asset owners and retail customers. Spruce is headquartered in Houston, TX with a presence in New Jersey and California. This role is envisioned to be located in Houston, TX. Compensation: $20‑$22 per hour Schedule: Full time, 40 hours per week (Call Center hours Monday‑Thursday 8:00 am–7:00 pm, Friday 8:00 am–6:00 pm) No weekends Structured 2‑week on‑site training (Monday‑Friday, 8:00 am–6:00 pm) Key Responsibilities Communicate with customers via inbound/outbound phone calls. Manage assigned accounts and plan action to recover outstanding debts. Update account status and database regularly. Validate customer information including addresses, contact information, and authentication steps. Review terms of sales and agreement documents and explain them to customers to increase understanding of contract obligations. Adhere to FDCPA, state and federal laws and regulations. Comply with policies and procedures as required. Locate customers using skip‑trace sites, internet, and credit bureau. Work from multiple servicing platforms to investigate and resolve discrepancies. Communicate effectively with internal and external partners. Comply with requirements when legal action is unavoidable. Requirements Minimum 2 years collections experience. Technical proficiency to change, add, or delete information in servicing platform. Ability to solve problems quickly and efficiently in the best interest of the company and customer. Knowledge of FDCPA regulations. Critical thinking skills. Basic understanding of consumer agreement documents. Typing speed of at least 30 words per minute with minimal grammatical errors. Proficiency in Microsoft Word, Excel, PowerPoint, and email. Strong math skills. Ability to work unsupervised after the initial training phase. Bilingual in Spanish is a plus. Desirable Skills Good attendance. Ability to adapt to changes. Customer service orientation. Problem‑solving ability. Education A high school diploma is required for this role. Benefits Spruce Power offers competitive benefits and a collaborative, purpose‑driven, high‑energy culture. Equal Opportunity Employer We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. #J-18808-Ljbffr