Front Desk Agent

What You’ll Get Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel! (subject to availability & seniority terms) 50% off at bars and restaurants within all of our Dorchester Collection hotels World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns) Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala Free Meals on Duty Exclusive Access to a discount platform featuring 1000s of retailers As a Guest Relations Host at The Beverly Hills Hotel, your compensation will be $34.00 per hour. What You’ll Do Our Hosts are responsible for spending time getting to know our guests, building relationships and institutional knowledge during their day. This will include ensuring our guests receives nothing but the best experience. Sometimes our guests have special requests shares knowledge with the relevant teams. Anticipate guest needs and build rapport with customers and sharing knowledge with the relevant teams. Proactively seeking to greet the guests throughout the hotel, especially the red carpet and performs guest rooming. Performing check‑in and check‑out procedures, including reservations and financial transactions and even special occasions. Most of these requests are fulfilled by our Hosts. Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Hosts are relied upon to report these and work with several other positions to correct. Communication is what keeps our departments running perfectly. Our Hosts must communicate with other departments and extended hotel team in order to ensure the alignment remains. Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking. occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required What You’ll Bring All of our employees are ambassadors of our Vision, Values and culture. Our Hosts do this with all they do. English is the primary language used in our hotel. Our Hosts must feel comfortable communicating in this language. You have a talent and commitment to service excellence and creativity. Attention to detail is critical for this role. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. We pride in nurturing an environment where Working Together is a must. Our Hosts/Hostesses are our biggest champions of this. Our hotels operate nonstop, this require flexibility from everyone on the team. Job Location USA Location 9641 Sunset Blvd 90210 Beverly Hills Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy, which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act. Reference 2026-6158 #J-18808-Ljbffr