Associate Social Community Manager

Associate Social Community ManagerPublix Super Markets tops the list of privately-owned supermarkets in the US. We hold no long-term debt and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It's satisfying to work for – and be an owner in – a Fortune 100 company that is widely recognized as a leader in the supermarket industry.Within our Customer Care and Social Media (CCSM) department, the Associate Social Community Manager leads online customer engagement, response strategies, and crisis topic management to ensure customers have the best experience in our social communities and to protect the Publix brand.In Publix's corporate offices, we value in-person interactions, similar to those our store associates have with customers. Many of Publix's corporate offices offer work from home up to two days a week. Each business area implements their policy differently and should be discussed during interviews.What you'll doThis position is responsible for developing and leading social media response and engagement strategies and execution on public platforms including but not limited to Facebook, X, Instagram, YouTube, iOS (Apple) and Google Play (Android) apps and review sites.This position is responsible for developing and leading proactive social and online monitoring for Publix, including daily monitoring efforts and crisis management activities.This position is responsible for managing social and online communities and creating opportunities to increase brand affinity and loyalty.Required QualificationsBachelor's degree in Business, Marketing, New Media, Journalism, or equivalent experienceAt least five years of customer service-oriented roles; and at least five years of professional communications experience; and at least three years of professional experience in managing communities on social media platforms, including Facebook, X, and Instagram; and at least two years of experience in social media data analysis and trends identificationKnowledge and understanding of social media platforms, including use cases for customers and for brandsKnowledge and understanding of social media analysis and trends identificationKnowledge and understanding of social media engagement and listening technologyAbility to create an environment in which a positive and professional service orientation is evidentAbility to motivate and guide others to work hard by building a sense of teamwork and commitmentKnowledge of Publix history, culture, and brandingProficient in written communicationsBasic skills with Microsoft PowerPointIntermediate skills with Microsoft Word and ExcelWillingness to work extended hours including evenings, weekends, and holidaysWillingness to be on call 24/7 as business need requireOther Microsoft Office applications not otherwise mentioned (Outlook, Windows Explorer, Planner, SharePoint, Snipping Tool, etc.)Preferred QualificationsMaster's degree in Business, Marketing, New Media, Journalism, or related disciplineSeven or more years of customer service-oriented roles; and seven or more years of professional communications experience; and five or more years of professional experience in managing communities on social media platforms, including Facebook, X, and Instagram; and five or more years of experience in social media data analysis and trends identificationKnowledge in best practices for customer communication and response protocols, established in the departmentExperience with social media aggregating and listening tool(s) such as SprinklrExperience with social media engagement and publishing toolsKnowledge of CCSM case management systemBilingual including written communication (Spanish and English)Year End BonusTo reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks' pay.Benefits InformationEmployee stock ownership plan that contributes Publix stock to associates each year at no costAn opportunity to purchase additional shares of our privately-held stock401(k) retirement savings planGroup health, dental and vision plans planPaid Time OffPaid Parental LeaveShort- and long-term disability insuranceTuition reimbursementFree hot lunches (buffet-style) at facilities with a cafeteriaVisit our website to see all of our benefits: Benefits - Jobs (publix.com)Additional InformationYour application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.Work schedule:40 hours per week, with willingness to work nights and weekends based on business needs. Standard schedule is below.Saturday: Working remotely every 2-3 Saturdays, managing social media interactions and guiding associates throughout the day 8:00AM – 8:00PMSunday: OffMonday: OffTuesday: Working remotely until 8:00PMWednesday: 8 hours between 8:00AM – 5:00PMThursday: 8 hours between 8:00AM – 5:00PMFriday: 8 hours between 8:00AM – 5:00PMFor this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.