Guest Service Agent

Job Location Property Location: Drury Inn & Suites - 2706 West DeYoung, Marion, Illinois 62959 Benefits Incentives – Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary) Work‑life balance – Flexible scheduling, paid time off, hotel discounts, and free room nights Career growth – Mentorship, cross‑training, development plans, management training, and more – over 200 internal promotions this year Health and well‑being – Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement – Company‑matched 401(k) Award‑winning – Ranked among Newsweek's America's Greatest Workplaces 2025 What you will do Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean‑up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co‑workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you With your can‑do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications: Warm and friendly manner in relating to and interacting with the public Demonstrated attention to detail while handling multiple tasks simultaneously Familiarity with handling money, making change, and using office machines in day‑to‑day activities Ability to speak and receive direction (written and verbal direction) in English Willingness and ability to work alone as scheduled Pay range: $16.36 - $24.03 per hour. Starting wage may be above the minimum rate, based on relevant experience, skills, and education. EOE #J-18808-Ljbffr