Field Support Representative - Technical Instructor

Field Support Representative – Technical Instructor

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Saronic is seeking a Field Support Representative – Technical Instructor to design, develop, and deliver technical training programs focused on the sustainment, maintenance, and troubleshooting of Saronic autonomous surface vessel (ASV) systems. This role blends hands-on technical instruction, field support, and performance assessment to ensure operators and maintainers are fully prepared to sustain Saronic platforms in operational environments.

You will be responsible for both delivering and refining training initiatives that cover system diagnostics, maintenance procedures, hardware and software troubleshooting, and sustainment best practices. This role also supports platform integration, commissioning, and operational deployment activities to ensure systems are deployed and maintained effectively.

The Technical Instructor works closely with Mission Operations Specialist Trainers, engineering teams, and operational leadership to ensure sustainment training reflects real-world operational demands and evolving system capabilities.

Responsibilities:

• Develop and deliver training programs focused on ASV system sustainment, maintenance procedures, diagnostics, and troubleshooting.

• Provide instructor-led classroom and hands-on technical instruction to internal teams, contracted customers, and DoD partners.

• Support the development and refinement of training materials, learning objectives, assessments, and certification standards related to platform maintenance and sustainment.

• Conduct training needs analysis to identify sustainment-related skill gaps across operational teams.

• Collaborate with Mission Operations Trainers to deliver integrated operator and maintainer training programs.

• Support the development and validation of maintenance procedures and sustainment best practices for Saronic ASVs.

• Contribute to the documentation and refinement of maintenance Standard Operating Procedures.

• Assist in establishing sustainment training standards and readiness benchmarks for system maintainers.

• Ensure training materials remain aligned with current platform configurations, software updates, and engineering changes.

• Provide on-site technical support during ASV system installation, integration, and commissioning activities.

• Assist with troubleshooting hardware, software, and system-level issues in operational environments.

• Support training and operational events to ensure platform reliability and readiness.

• Assist engineering and product teams in validating system performance during testing and operational deployments.

• Train operators and maintainers to independently diagnose, troubleshoot, and repair system issues.

• Promote disciplined maintenance practices and reinforce system safety protocols.

• Identify recurring technical challenges and provide coaching to improve operator and maintainer proficiency.

• Ensure personnel are capable of sustaining Saronic ASVs during extended operational deployments.

• Coordinate with engineering, product development, and mission operations teams to ensure sustainment training reflects current system capabilities.

• Provide post-training feedback and field observations to engineering and product teams.

• Support collaboration between operational training and sustainment training programs.

• Assist leadership in refining sustainment readiness standards across operational teams.

Role Requirements:

• Demonstrated success supporting technical systems in field or operational environments.

• Strong organizational and time management skills with the ability to manage multiple training events and operational priorities.

• Excellent interpersonal and communication skills with the ability to clearly instruct technical concepts to diverse audiences.

• Demonstrated problem-solving ability and a proactive approach to troubleshooting complex systems.

• Ability to operate effectively in dynamic operational environments.

• Job requires up to 50% travel.

Qualifications:

• Bachelor's degree in engineering, robotics, computer science, maritime systems, or equivalent technical experience preferred.

• Experience supporting hardware/software systems in maritime, robotics, autonomous systems, or unmanned platforms.

• Experience troubleshooting complex mechanical, electrical, or integrated software systems.

• Experience delivering hands-on technical training or instructor-led instruction in operational environments.

• Strong analytical and problem-solving skills with the ability to diagnose system faults under operational conditions.

• Excellent communication and interpersonal skills with the ability to collaborate effectively across cross-functional teams.

• Prior experience supporting DoD or government customers is a plus.

• Military technical maintenance experience is a plus.

Physical Demands:

• Ability to certify as "fit for work" by demonstrating ability to swim and tread water.

• Frequently and repetitively lift, push and carry up to 50 lbs.

• Will be exposed to marine environments including sun, wind, rain, cold, and saltwater spray for extended periods.

• Ability to perform physically demanding work including stooping, bending, kneeling, crawling, and climbing for extended periods (up to 12 hours/day).

• Climb and maintain balance on ladders, scaffolding, or other elevated structures.

• Ability to stand and walk for extended periods over varied terrain.

• Ability to work in shipyard environments, onboard vessels under construction, and outdoor operational settings.

• Wear Personal Protective Equipment and follow all prescribed safety procedures.

Benefits:

Medical Insurance: Comprehensive health insurance plans covering a range of services

Saronic pays 100% of the premium for employees and 80% for dependents

Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care

Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents

Time Off: Generous PTO and Holidays

Parental Leave: Paid maternity and paternity leave to support new parents

Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses

Retirement Plan: 401(k) plan with company match

Stock Options: Equity options to give employees a stake in the company's success

Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage

Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline

Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

This role requires access to export-controlled information or items that require "U.S. Person" status. As defined by U.S. law, individuals who are any one of the following are considered to be a "U.S. Person": (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) .

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.