Human Capital Associate

Human Capital Associate

This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp.

The Human Capital Unit supports all DCWP staff and programs through recruitment, onboarding, and personnel operations. We're seeking a driven and collaborative Human Capital Associate to help attract, hire, and retain top talent. This role is ideal for someone passionate about public service, workforce development, and operational excellence. The Human Capital Associate/ Community Associate responsibilities will include, but are not limited to:

• Collaborate with divisions to assess staffing needs, draft job postings, and ensure compliance with civil service protocols and salary requirements.
• Post and monitor positions in internal systems (e.g., NYCAPS/eHire, SmartRecruiters) and on external job boards.
• Provide direct support to hiring managers throughout the recruitment process, offering guidance and ensuring timely, accurate responses.
• Serve as the main point of contact for selected candidates, managing communications, job offers, and onboarding paperwork (background checks, fingerprinting, financial disclosures, etc.).
• Coordinate and facilitate new hire orientations, ensuring a smooth and welcoming transition for all new employees.
• Lead recruitment and placement efforts for interns, temps, volunteers, consultants, and other non-civil service employees.
• Cultivate partnerships with schools, community organizations, and non-profits to expand talent pipelines for special programs.
• Manage civil service appointment list processes, including PRISE monitoring, hiring pool coordination, and list closures.
• Provide training and guidance to divisions on appropriate civil service titles, required forms, and 55-a program use.
• Conduct parity analyses and collaborate with budget, timekeeping, and payroll teams to ensure accurate implementation of approved actions.
• Represent the agency at job fairs and career information sessions, coordinating event logistics and presentation materials.

Minimum Qualifications

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

- Exceptional analytical, research, and writing skills - Ability to work autonomously and think creatively in a fast-paced, dynamic environment - Strong organizational and data management expertise, particularly in tracking, reporting, and conducting data-driven needs assessments - Advanced proficiency in Microsoft Excel, with the ability to efficiently manage and analyze data and - Proven ability to manage multiple tasks with competing priorities and deadlines.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.