Executive, Guest Service

Job Description You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Front Office Manager. Responsibilities Assist guests with check-in and check-out procedures Ensure all guests are attended at the Front Desk Issue hotel access key cards Attend to and anticipate all guests' queries and needs Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements Manage guests’ accounts, information and apartment availability in the system Perform simple bookkeeping Make and confirm reservationsRespond to all queries through walk-ins, emails and calls and assist with requests Handle and record resident feedback and complaints, referring them to supervisors and managers Perform related tasks as assigned Benefits Flexible benefits with comprehensive medical coverage for self and family Training and development opportunities Subsidised rates at Ascott serviced residences Strong advocate of staff volunteerism Wellness programmes Equal Opportunity Employer At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified. #J-18808-Ljbffr The Ascott Limited