REMOTE Call Center Representative - NEW JERSEY Residents ONLY

Job Description

Job Summary - MUST HAVE 6 MONTHS OF CALL CENTER EXPERIENCE

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Remote Call Center (New Jersey Residents) (WFH) opportunities are available for customer-focused professionals who reside in New Jersey and are ready to support healthcare insurance open enrollment. This contract/temporary call center role is ideal for candidates with 1 to 2 years of customer service or call center experience who enjoy helping callers, solving problems, and working in a structured remote environment.

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This is a great work-from-home opportunity with immediate hiring needs for a large enrollment support team. Candidates will receive training on program information, systems, call flows, and compliance procedures. The environment is fast-paced, team-oriented, and focused on accuracy, professionalism, and positive customer experiences. (MUST HAVE YOUR OWN WINDOWS-BASED COMPUTER AND MEET TECHNICAL REQUIREMENTS)

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Key Responsibilities

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- Answer and manage high-volume inbound customer service calls related to healthcare coverage, eligibility, and enrollment.

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- Process applications, enrollment updates, demographic changes, and related customer requests accurately.

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- Enter, document, and track caller information in required systems while maintaining attention to detail.

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- Follow privacy policies, call center procedures, compliance requirements, and performance standards.

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- Provide professional, patient, and helpful support to callers during the open enrollment season.

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- Work successfully in a structured remote call center environment from a New Jersey location.

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Compensation and Benefits

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- Pay rate: $18.00 to $19.00 per hour.

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- Job type: Contract/Temporary.

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- Work arrangement: Remote work from home.

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- Location requirement: MUST RESIDE IN NJ