Service Manager (HVAC/Plumbing) - Lead a High-Performance Team

Service Manager — HVAC & Plumbing Davis Brothers Heating, Cooling & Plumbing • Indiana, PA • Full-Time What You Own How productive your technicians are How smoothly the day runs How customers are treated — and whether they call us back next time Whether the numbers are moving in the right direction What You’ll Actually Do Lead People — the biggest part of the job Get out of the office and coach techs in the field — ride‑alongs, real feedback, real conversations Use your technical depth to train the team, set the standard, and earn genuine respect — not just positional authority Develop people into better versions of themselves, including areas you’ve had to figure out yourself Have direct conversations, even when uncomfortable — and do it in a way that makes people better, not defensive Drive Results Know your KPIs daily and move them with purpose Spot problems before they become excuses — fix them early Push your high performers to go further; address underperformance quickly and fairly Win the Day Partner with dispatch to keep the board full and the schedule tight Cut chaos before it starts — reduce the "what happened today?" moments Make sure every job is done right the first time. Callbacks are the enemy. Build Structure Run huddles that people actually value — not check‑the‑box standups Create processes that stick and get used consistently Build a team that runs on systems, not heroics What Success Looks Like Your team knows their numbers — and talks about them voluntarily The board stays full without constant scrambling Callbacks are rare. Quality is consistent. Problems surface early — and get handled, not handed up Month over month, the team is measurably better than it was Is This You? Be honest with yourself. We will be too. This role is built for you if… You’ve led technicians or field teams and left them measurably better than you found them You have deep technical ability in HVAC and/or plumbing — and you know how to pass it on You’re coachable — you’ve gotten better throughout your career and you expect the same from your team You’re comfortable having direct, honest conversations — no sugarcoating, no avoidance You take ownership when things go wrong, not just credit when they go right You’re energized by being around people who actually try to be excellent This role is not for you if… You’ve never led a team and want to try it out Your technical skills are strong but you’re not interested in teaching others You’ve stopped trying to get better yourself You avoid hard conversations or manage by hoping things improve You want a stable, low‑accountability role — there’s nothing wrong with that, but it’s not this Qualifications 3–7+ years of experience in HVAC, plumbing, or service operations (required) Direct, proven experience managing technicians or field teams (required) Strong technical ability in HVAC and/or plumbing — you can diagnose, train, and set the bar (required) Demonstrated ability to train others and develop technical skill in your team (required) Coachable — open to feedback, committed to your own growth as a leader (required) Demonstrated track record of improving team performance — KPIs, efficiency, revenue, or quality (required) Strong communicator who is direct, clear, and consistent Compensation & Benefits Competitive base salary — commensurate with your experience and what you’ve actually built Performance‑based bonus tied directly to your team’s results — real upside, not a token gesture Full benefits package: health, dental, and more (details covered in conversation) A genuine path forward — this is not a ceiling role; leaders who perform grow in title, scope, and pay #J-18808-Ljbffr