Cashier

Customer Service Representative

Provides customer service by receiving and recording cash and charge payments for goods and services provided by the store.

Essential Functions/Duties:

• Greet customers entering the store.
• Answer customers' questions and provide information on store merchandise.
• Establish or identify prices of goods, services, and tabulate bills using calculators, cash registers, or optical price scanners.
• Compute and record totals of transactions.
• Receive payment by cash, check, credit card, voucher, or automatic debit.
• Validate check payments by requesting driver's license information.
• Issue receipts, refunds, credits or change due to customers.
• Bag or box merchandise for customers.
• Offer customer carry-out service at the completion of transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Maintain clean and orderly checkout areas.
• Process merchandise returns and exchanges.
• Request information or assistance using paging system.
• Resolve customer complaints in a courteous manner and involve supervisor when necessary.
• Sort, count, and wrap currency and coins.
• Weigh items sold by weight to determine prices.
• Recommend accessory items or related merchandise when appropriate.
• Assist in investigations to resolve any register or transaction out-of-balance problem.
• Assist in stocking shelves and marking prices.
• Answer telephone.
• Other duties as assigned by store management.

Requirements:

Required Skills/Experience: Proven work history in providing customer service. Ability to calculate numbers, correct entries, and utilize computer system. Ability to effectively communicate information, policies, and/or procedures in a manner easily understood by the customer. Ability to maintain confidentiality of records and information.

Required Education/Certification: High School diploma, GED or equivalent experience preferred not required.

Other Requirements: Must be able to work majority of shift standing and be able to lift up to 50 pounds.