Assistant Manager

Assistant Manager

Express is seeking an Assistant Manager to join our team at Natick Mall. The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.

Key responsibilities include:

• Assists in developing, inspiring, and retaining top talent
• Maintains a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on teamwork and inspiring a "one team" mentality.
• Coaches, teaches, and trains Sales Associates for effective job performance.
• Partners with the Store Manager to identify high performing Sales Associates to assist in their growth.
• May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager.
• Supports the Store Manager's analysis of the business and helps to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
• Assists in overseeing all aspects of daily store operations.
• Executes action plans to optimize results.
• Ensures sales floor coverage in order to meet customer expectations.
• Oversees merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
• Maintains adherence to Company Policies and ensures the safety of associates and customers.
• Manages the execution of the store strategy to achieve performance goals.
• Optimizes sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs, and other company initiatives.
• Supports a store's environment focused on consistently delivering a great in-store experience.
• Leads by example in creating a culture of proactive customer engagement to exceed our customer's expectations.
• Greets and assists all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
• Resolves any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
• Acts as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
• Creates a positive in-store experience through visual standards
• Other essential functions may occur as directed by your supervisor

Required experience and qualifications include:

• Education: High School or Equivalent
• Years of Experience: 1-3 of relevant job experience
• Proficient in use of technology (iPad, registers)
• Demonstrates strong customer service skills
• Meets defined availability criteria, including nights, weekends, and non-business hours
• Meets physical requirements

Critical skills and attributes include:

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong communication skills
• Minimum of two years relevant experience
• Prior sales management experience

Benefits and compensation:

PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:

• Medical, pharmacy, dental, and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance, and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills, and experience of the candidate.