Consumer Sales Support Lead Analyst - US Branch Network, VP

As a Consumer Sales Support Lead Analyst, you will lead sales enablement initiatives that help Citi's branch network grow market share and deliver a stronger experience for retail banking customers. You will partner with stakeholders across the business to design, launch, and scale programs that drive digital adoption, improve sales processes, and support sound, compliant lending practices. This role sits within Citi's retail banking organization and offers the opportunity to shape how branch teams sell, serve, and grow.
Responsibilities

Lead sales enablement initiatives that help Citi's branch network increase market share and grow customer relationships.
Drive digital adoption by configuring branch sales processes to support secure customer engagement.
Collaborate with stakeholders across the business to manage project timelines and operationalize new initiatives from concept through launch.
Create content and launch plans that translate strategic ideas into clear, actionable execution steps for branch teams.
Partner with internal teams to integrate hardware, software, and tools that support branch sales processes.
Monitor sales platforms and lending practices to maintain compliance with security, risk, and regulatory standards.
Required Qualifications & Skills

6+ of experience in sales support, program management, or related functions within financial services.
Hands-on experience with Salesforce or similar sales enablement platforms.
Working knowledge of project management methodologies, tools, and techniques.
Proficient in Microsoft Office and SharePoint to manage content, reporting, and collaboration.
Clear and concise written and verbal communication skills, including confident presentation delivery.
Bachelor's degree or equivalent practical experience.
Beneficial Skills & Qualifications

Background in retail banking sales, service, or branch management.
Project management experience within a financial institution.
What We Offer

Joining Citi means becoming part of a team that shapes how customers experience retail banking, with the support and resources to grow your career along the way.
Work in a hybrid environment with 3 days in the office and 2 days working remotely.
Collaborate with colleagues and stakeholders across Citi's retail banking network.
Access ongoing learning and development opportunities to build your project management and sales enablement expertise.
Benefit from wellbeing programs and resources that support a sustainable work-life balance.
Take advantage of financial wellbeing resources designed to support your long-term goals.
Most Relevant Skills

Please see the requirements listed above.
Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Illinois residents -
Job Family Group: Consumer Sales
Job Family: Consumer Sales Support
Time Type: Full time
Primary Location: Jacksonville Florida United States
Primary Location Full Time Salary Range: $93,440.00 - $140,160.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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