Inside Insurance Sales Representative (Warm Leads and Win-Backs, No Cold Calling)

Job Description

Job Description

You want to sell insurance. You do not want to spend your day dialing strangers off a purchased list.

At Smith Davis Insurance, the phone rings. Referrals come in. People find us online and raise their hand. And we have 95 years of former clients sitting in our system who already know our name.

Your job is to turn all of that into business.

You also get to say yes more often than you could anywhere else, because we are independent. When one carrier comes back high, you do not lose the deal. You shop it. That difference alone is worth a look if you have spent the last few years selling one company's product at one company's price.

Why this seat exists

Two reasons.

First, we are generating more qualified opportunities than our current team can work well. Marketing is producing leads. Referral partners are sending business. Existing clients are asking about coverage they do not have. Some of that falls through the cracks today, and every one of those is revenue we already paid for.

Second, we have a list of people who used to be clients and are not anymore. Nobody is calling them. That is a mistake, and we are fixing it.

Part of this job is winning back the ones who got away

Over 95 years, a lot of people have been Smith Davis clients and are not today. Some left over price. Some left because a captive agent was a family friend or a brother-in-law. Some left because we made a mistake years ago and never got a chance to make it right.

You are going to call them.

This is not cold calling. These people know our name. They have a file. And in a lot of cases the reason they left no longer applies, because rates moved, because we picked up a carrier we did not have then, or because whatever went sideways got fixed a long time ago.

It takes a specific kind of person to make those calls well. You have to be able to hear "you guys dropped the ball on my claim back in 2019" without getting defensive, own it, and then ask for another shot anyway. If that sounds like a challenge you would enjoy rather than dread, this is a rare seat. Most agencies never work this list at all.

Responsibilities

What you will actually do all day

• Respond fast to inbound calls, web inquiries, referrals, and agency generated leads. Speed to lead is the whole game and you will own that number.
• Work a structured win-back campaign into former clients and lost quotes. Reopen the conversation, find out what changed, and requote.
• Ask good questions, uncover the full risk picture, and quote personal lines and small commercial accounts.
• Market accounts to the right carriers from our portfolio, which includes Auto-Owners, Travelers, Progressive, and Nationwide.
• Present, handle objections, ask for the business, and bind.
• Round out accounts. Nobody should leave a conversation with only an auto policy.
• Call into existing client lists on cross-sell and coverage gap opportunities.
• Keep AgencyZoom and AMS360 current so the pipeline is real and nothing goes cold.
• Tell us what you are hearing. When five former clients give you the same reason they left, that is information the whole agency needs.

You are not doing service work. You are not processing endorsements and certificates all day. We have account managers for that.

What success looks like

First 30 days: Licensed and appointed, trained on our carriers and systems, quoting personal lines independently, first win-back calls made.

First 90 days: Hitting activity, quote, and win-back conversation targets. Closing at a measurable rate. Running your own pipeline without being chased for updates.

First 12 months: Consistently hitting your monthly new business goal, with a recaptured account count, an account rounding ratio, and a close rate you would be proud to put on a resume.

We will tell you exactly what those numbers are before you accept the job. You will see your scoreboard every week. If you are the kind of person who wants to know where you stand, you will like it here.

Who thrives in this seat

• You are competitive with yourself. You track your own numbers even when nobody asks.
• You do not take rejection personally, and you can separate a no about a price from a no about you.
• You can hear criticism of our agency without getting defensive or piling on. Own it, fix it, move forward.
• You follow up. Then you follow up again. Most sales in this business are lost to silence, not to price.
• You are organized enough to run twenty live opportunities at once without dropping one.
• You would rather have a real conversation than read a script.
• You want structure and a clear scoreboard, not vague direction.

Requirements

Property and Casualty license in Iowa and Nebraska, or willingness to obtain within 45 days. [We cover the cost of licensing and study materials.]

5 years of sales experience. Insurance experience preferred but not required if you have sold something else well.

Comfortable with technology. We run on AMS360, AgencyZoom, Microsoft 365, and Dialpad.

Able to work from our Council Bluffs, IA or Papillion, NE office. This is an in-office role.

This is probably not the right job for you if

• You want a salary with no performance expectations attached.
• You dislike being on the phone.
• You only want to talk to people who are already excited to hear from you.
• You get rattled when someone tells you their bad experience.
• You want to work fully remote from day one.
• You prefer servicing existing accounts over winning new ones.
• You need someone to tell you what to do every morning.

We would rather you figure that out now than four months in.

Compensation

Base salary: $40,000 to $55,000 depending on experience and licensing, plus commission on new business and an additional bonus on every recaptured former client.

Realistic first year total compensation: $65,000 to $75,000.

There is no cap.

About Smith Davis Insurance

We are an independent property and casualty agency founded in 1931, with offices in Council Bluffs, Iowa, Papillion, Nebraska, and Logan, Iowa. Independent means we work for the client, not the carrier, and we represent a portfolio of companies rather than pushing one product.

We run the business on EOS, which means clear roles, a weekly meeting rhythm, real numbers, and no guessing about priorities. Our core values are GRIT: Growth, Gratitude, Reliability, Integrity, and Teamwork. We hire and fire on them.

Ninety five years is a long time. We are still here because we are good at this, and because we keep hiring people who want to get better.

Benefits
Dental Insurance###Vision Insurance###Life Insurance###Disability Insurance###Parental Leave###Hands on Training###Retirement Plan###Career Growth Opportunities###Mon -Fri Schedule###Birthdays Off###Office Closes at 3pm Fridays###Health Insurance###Paid Time Off (PTO)###