Patient Access Supervisor - PEDS

As the Patient Access Supervisor, you'll:

• Train and coach Patient Access Specialists.
• Monitor activity for quality and productivity.
• Analyze call metrics and monitoring data and produce agent feedback and management reports.
• Coordinate the development of, review and implement departmental scheduling protocols.
• Demonstrate competency and appropriate usage of Avaya Call Management System (CMS).
• Be responsible for selection and hiring, scheduling staff, performance management, employee time management and other record keeping.

What you'll bring:

• High School diploma or GED. Bachelor's preferred.
• 5+ years' related experience. Related experience includes positions such as Patient Access Lead, Sr. Patient Access Specialist, or Quality Partner.
• Ability to pass Annual Supervisor Certification from The Call Center School (TCCS) with a passing score of 80% or better within one year of employment start date or internal reassignment/transfer.
• Excellent time management skills.
• Strong verbal and telephone communication skills.
• Knowledge of appointment scheduling applications (preferably the EPIC, Meditech or IDX systems) and medical insurance plans.
• Knowledge of training methodologies.

Salary Range: Minimum 23.32/hour - Maximum 40.82/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.